Chloe Smith
Oakdale,CT
Summary
Business graduate with proven experience in office administration, customer service, and team support. Currently an Assistant Manager at Enterprise, promoted through the Management Trainee program. Skilled in scheduling, recordkeeping, and handling confidential information while maintaining strong communication with staff, clients, and leadership. Recognized for organization, problem-solving, and ensuring smooth daily operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
Brooklyn, CT
01.2024 - Current
- Rapidly promoted from Intern → Management Trainee → Management Assistant → Assistant Manager within one year, demonstrating strong performance and leadership potential.
- Oversaw daily operations for a fleet of 230 vehicles and a team of 6 employees, including scheduling, recordkeeping, and staff coordination.
- Ranked #1 in the group on the performance matrix for sales and customer service; honored as Area MVP for outstanding results.
- Resolved 50+ customer inquiries daily in person, by phone, and via email with professionalism and discretion.
- Trained and onboarded 5+ new employees, mentoring them on policies, procedures, and customer service standards.
- Prepared financial and operational reports for management review and coordinated fleet logistics to maximize profitability.
Beverage Cart Attendant
Fox Hopyard Golf Club
East Haddam, USA
03.2022 - 05.2024
- Delivered customer service to 200+ members and guests daily, generating $2,000–$4,000 in sales per shift.
- Accurately processed hundreds of cash and credit transactions weekly while maintaining detailed sales records.
- Managed inventory and restocking to keep carts fully supplied, ensuring compliance with club policies and alcohol regulations.
- Promoted to Beverage Cart Manager after first year for exceptional performance; trained and supervised new staff, overseeing daily cart operations.
Server
Irene's Restaurant
Norwich, USA
08.2019 - 05.2024
- Delivered customer service to 50–100 guests per shift while managing high-volume phone calls, reservations, and takeout orders.
- Accurately processed hundreds of cash and credit transactions weekly and balanced registers at closing.
- Coordinated with kitchen staff to pack and expedite dozens of takeout orders per shift, ensuring accuracy and timely service.
Day Camp Director
New London County 4-H
Franklin, USA
06.2021 - 08.2021
- Promoted to Director after only one year as a counselor due to outstanding performance and leadership.
- Managed scheduling, enrollment, and daily operations for 100+ campers and a staff of 10–15 employees.
- Maintained accurate records, incident reports, and confidential parent communications.
- Supervised and trained staff, ensuring compliance with state regulations and safety standards.
- Coordinated daily activity schedules, logistics, and resources to deliver a smooth, safe, and engaging camp experience.
Education
B.S. - Business Administration
Eastern Connecticut State University
Willimantic, CT05.2024
Skills
- Office Administration & Scheduling (Microsoft Office, Google Calendar, Outlook)
- Recordkeeping & Data Management (reporting, compliance logs, student record parallels)
- Customer & Visitor Relations (front desk communication, conflict resolution)
- Professional Correspondence (emails, letters, documentation)
- Confidential Information Handling (customer data, insurance compliance, student records)
- Team Support & Collaboration (training, onboarding, staff support)
Timeline
Assistant Manager
Enterprise Rent-A-Car
01.2024 - Current
Beverage Cart Attendant
Fox Hopyard Golf Club
03.2022 - 05.2024
Day Camp Director
New London County 4-H
06.2021 - 08.2021
Server
Irene's Restaurant
08.2019 - 05.2024
B.S. - Business Administration
Eastern Connecticut State University