Chloe Soto
Summary
Dynamic and compassionate professional with a proven track record at Downtown LA Dr Romina Chiropractic and Beech Labs, excelling in reception management and customer service. Mastered multi-line phone operation and enhanced patient experience by streamlining processes and providing emotional support, significantly improving office efficiency and patient satisfaction. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
Downtown LA Dr Romina Chiropractic
2022.02 - 2023.12
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, and expense reporting for optimal time utilization.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
COVID-19 Tester
Beech Labs
2021.09 - 2022.01
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
- Set up, maintained and verified sterility of lab equipment and tools.
Education
High School Diploma -
PrepaTec Los Angeles High School
Los Angeles, CA06.2021
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Reception Area Maintenance
- Mail handling
- Calendar Management
- Expense Tracking
- Customer Service
- Data Entry
- Office Equipment Maintenance
Timeline
Receptionist Administrator
Downtown LA Dr Romina Chiropractic
2022.02 - 2023.12
COVID-19 Tester
Beech Labs
2021.09 - 2022.01
High School Diploma -
PrepaTec Los Angeles High School
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