Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Trammell

Tuskegee,AL

Summary

Dedicated Customer Service Specialist skilled in prioritizing and multitasking in a fast-paced environment. Collaborates effectively within a team to achieve personal and business objectives. Demonstrated success in handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TTEC- Kaiser MSCC
Tuskegee, AL
10.2023 - 09.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Receptionist

Allied Universal Security Services
Tallassee, AL
02.2021 - 03.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.

Clerical Assistant

Macon County Community Corrections
Tuskegee, AL
09.2018 - 01.2020
  • Greeted visitors and customers in a friendly, professional manner.
  • Assisted with filing documents and maintaining records.
  • Answered phone calls and directed them to the appropriate personnel.
  • Scheduled meetings and appointments for department heads.
  • Managed incoming and outgoing mail correspondence.
  • Ordered office supplies to maintain adequate inventory levels.

Education

High School Diploma -

Booker T Washington High School
Tuskegee, AL
05-2009

Skills

  • Consultative Sales
  • Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Account updating
  • Appointment Scheduling
  • Data Collection
  • Complaint resolution
  • Multi-Task Management
  • Call Center Operations
  • Technical Support
  • Credit card payment processing

Timeline

Customer Service Representative

TTEC- Kaiser MSCC
10.2023 - 09.2024

Receptionist

Allied Universal Security Services
02.2021 - 03.2023

Clerical Assistant

Macon County Community Corrections
09.2018 - 01.2020

High School Diploma -

Booker T Washington High School

Similar Profiles

CREATE PROFILE
Chloe Trammell