Chloe Ungaro
Redding,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Supervisor of Utilization Management Operations
Partnership HealthPlan of California
12.2023 - Current
- Assists department leadership in identifying, monitoring, and evaluating department operations to ensure optimal efficiency and effectiveness. Makes recommendations for process improvements when necessary.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Develops and maintains positive working relationships with all business partners to ensure optimum member care and provider satisfaction.
Program Manager
Partnership HealthPlan of California
02.2022 - 12.2024
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Addressed and resolved technical and operational concerns by working with team members and directors.
Project Coordinator
Partnership HealthPlan of California
05.2021 - 02.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Administrative Assistant
Partnership HealthPlan of California
01.2019 - 05.2021
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Administrative Assistant
JKH Door Company
05.2018 - 01.2019
Administrative Assistant/Office Manager
Shamrock Utilities, LLC
04.2017 - 05.2018
After School Program- Group Leader
Gateway Unified School District
02.2017 - 04.2017
Receptionist
Shamrock Utilities, LLC
02.2013 - 12.2016
Education
Bachelor of Science - Health Administration
Western Governor’s University
Millcreek, UT12.2025
Associate of Arts (AA)- University Studies: Behavioral Studies - undefined
Shasta College
Redding, CA12.2013
Skills
- Business Development
- Strategic Planning
- Operations Management
- Process Monitoring and Improvement
- Training and mentoring
- Processes and procedures
- Business Administration
- Project Management
- Data Analytics
- Schedule development
- Process Improvement
References
Available Upon Request
Timeline
Supervisor of Utilization Management Operations
Partnership HealthPlan of California
12.2023 - Current
Program Manager
Partnership HealthPlan of California
02.2022 - 12.2024
Project Coordinator
Partnership HealthPlan of California
05.2021 - 02.2022
Administrative Assistant
Partnership HealthPlan of California
01.2019 - 05.2021
Administrative Assistant
JKH Door Company
05.2018 - 01.2019
Administrative Assistant/Office Manager
Shamrock Utilities, LLC
04.2017 - 05.2018
After School Program- Group Leader
Gateway Unified School District
02.2017 - 04.2017
Receptionist
Shamrock Utilities, LLC
02.2013 - 12.2016
Associate of Arts (AA)- University Studies: Behavioral Studies - undefined
Shasta College
Bachelor of Science - Health Administration
Western Governor’s University
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