Chloe Ward

Birmingham,AL

Summary

Dependable and hardworking professional with experience in customer service, employee training, and event security. Known for staying calm under pressure, working well with others, and providing excellent service in fast-paced environments. Looking for an opportunity with the Birmingham Police Department where I can continue to grow, serve my community, and make a positive impact.

Overview

years of professional experience

Work History

Barista / Certified Trainer

HMSHost Starbucks

Birmingham, USA

11.2024 - Current

Trained and mentored new employees on beverage preparation and customer service, ensuring compliance with food safety standards and company policies.
Coached new team members through hands-on training, addressing questions and fostering confidence in their roles.
Delivered fast, accurate, and friendly customer service to enhance customer satisfaction in high-volume airport environment.
Prepare food and beverages while following company quality and food safety standards.
Operate point-of-sale systems and accurately process cash and electronic transactions.
Maintain a clean, organized, and safe work environment.
Work effectively with team members to solve problems and keep operations running efficiently during busy travel periods.

Event Security Officer

Great Western / Andy Frain Services

09.2023 - 05.2024

Provided security during University of Alabama football games and other large public events.
Protected players, staff, and spectators during game-day operations.
Assisted with crowd management, contributing to a secure and orderly event atmosphere.
Screened guests and inspected bags, ensuring compliance with safety protocols.
Communicated effectively with supervisors, event staff, and the public, facilitating smooth operations in high-pressure situations.

Interior Design Intern

Impressive Images Interior Design, LLC

05.2019 - 05.2024

Contributed to residential interior design projects, enhancing overall design quality.
Curated color palettes, furnishings, and décor to enhance design cohesion.
Built, painted, and refurbished furniture, aligning with design specifications.
Supported scheduling and project preparation, ensuring timely project execution.
Worked collaboratively with clients and team members to complete projects on time.

Education

Advanced High School Diploma - Dual Enrollment college coursework

Pinson Valley High School

Pinson, AL

05-2024

Skills

Customer service
Food safety and sanitation
Cash handling
Employee training and mentoring
Leadership
Teamwork
Conflict resolution

Communication
Problem solving
Time management
Crowd management
Security awareness
Microsoft Office proficiency
Adaptability

Volunteer And Community Service

First Baptist Church of Acipco, Youth Helper, Assisted with children's ministry and church events., Helped prepare meals, clean, and set up programs., Assisted with preparing and distributing hygiene kits and necessities for community outreach.
Nursing Home Volunteer, Assisted residents with meals, activities, and gift distribution., Helped prepare hygiene baskets and care packages.
Homeless Outreach Volunteer, Prepared and distributed warm meals., Collected and distributed clothing, hygiene products, and other essential items.

Leadership And School Involvement

Football Student Aide, 07/01/23, 05/01/24, Assisted coaches with uniforms, equipment, laundry, and halftime operations., Worked as part of a team to support the football program.
Student Aide, 08/01/22, 05/01/23, Assisted teachers and students with daily classroom and administrative tasks.
Library Aide, 08/01/21, 05/01/23, Organized library materials, scanned books, and assisted students in locating resources.
Prom Committee, 08/01/22, 05/01/23, Helped plan meetings, decorate the venue, and coordinate prom activities.
GEAR UP Summer Program, Participated in dual enrollment coursework, ACT preparation, leadership activities, and college visits.

Honors And Academic Organizations

National Honor Society (NHS)
National English Honor Society (NEHS)
National Art Honor Society (NAHS)
National Society of High School Scholars (NSHSS)
Health Occupations Students of America (HOSA)

Timeline