Chloe Williams
Anchorage,AK
Summary
Friendly, passionate and hardworking professional seeking a position that will allow me to utilize my compassion and training to help others while providing outstanding care and service. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Registration Coordinator
Alaska Native Medical Center
Anchorage, AK
10.2023 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Reduced errors in billing processes by conducting regular audits of patient accounts and collaborating closely with billing specialists.
- Expedited check-in procedures by designing a user-friendly electronic registration form for patients to complete prior to their appointments.
- Implemented an effective scheduling system to optimize appointment availability and minimize conflicts.
- Boosted department efficiency with meticulous attention to detail in managing patient records and appointments.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Ensured accurate patient information collection by implementing a thorough data verification system.
Salon Leader
PetSmart
06.2007 - Current
- Attentively managed a team of 10+ individuals to include scheduling of employees
- Handle opening and closing tasks in a timely manner
- Successfully handle 40+ client service request in a fast-paced environment daily.
Patient Care Technician/ Customer Service Representative
Providence Alaska Medical Center
03.2017 - 03.2021
- Performed tasks of taking patient vitals
- Performed tasks of checking in patients to their rooms
- Performed tasks of answering phones
- Responsible for patient admits and discharges
- Worked all shifts ranging from opening, mid, and closing
- Responsible for maintaining the front desk.
Certified Medical Assistant
Cornerstone Medical Clinic
10.2017 - 12.2017
- Performed the tasks of giving vaccines
- Greeted patients
- Assisted with Osteopathic treatments
- Ran daily tests like strep, flu, blood sugar levels, and eye exams.
Certified Medical Assistant
Primary Care Associates
09.2017 - 10.2017
- Performed tasks of the set up/break down of patient rooms
- Greeted patients
- Assisted with IV set up
- Performed the tasks of taking patient vitals
- Performed daily blood draws.
Dietary Production Assistant
HHS at Alaska Regional Hospital
06.2016 - 06.2017
- Performed as a team to organize patient diets and prepare patient meals
- Courteously communicated with patients
- Correctly determined specific dietary needs for patients.
Vehicle Supply Technician
American Medical Response
04.2015 - 07.2015
- Accurately assembled medical equipment and medical packs for EMT staff
- Organized medical supplies
- Stocked and sanitized medical trucks efficiently and in a timely manner
- Performed the task of checking in/out medical supplies for EMTs/Paramedics in a fast-paced environment.
Education
Bachelor of Science - Health Services Coordination
Western Govenors University
Millcreek, Utah12.2024
Certified Medical Assistant
Alaska Career College
Anchorage, Alaska11.2017
Certificate of Nutrition, Diet, and Health
Ashworth Community College
Norcross, Georgia02.2016
Certificate of Patisserie and Baking
Le Cordon Bleu College of Culinary Arts
Las Vegas, Nevada12.2012
Associates of Occupational Science Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Las Vegas, Nevada10.2011
Skills
- Great communication skills with customers and fellow team members
- Dependable and always willing to help out
- Adaptable and a quick learner in new environments
- Able to efficiently perform under stress and in a fast pace environment
Certification
- Nationally Certified Medical Assistant (NCMA), National Center for Competency Testing (NCCT), Current
- First Aid/CPR/BLS/with AED Healthcare Provider - American Heart Institute, Current
Awards
- Perfect Attendance Award
- Dean's List
References
- Celena Garcia, Salon Leader, PetSmart, Las Vegas, Nevada, (435) 319-7138, Celenagarcia18@gmail.com, Former Supervisor
- Claudia Abrams, General Manager, Motel 6, Anchorage, Alaska, (907) 231-2271, Claudiaabrams@THG.com, Former Supervisor
- Marcus Sharpless, Store Leader, Petsmart, Anchorage, Alaska, (317) 902-0267, Marcus.sharpless@gmail.com, Supervisor
Timeline
Patient Registration Coordinator
Alaska Native Medical Center
10.2023 - Current
Certified Medical Assistant
Cornerstone Medical Clinic
10.2017 - 12.2017
Certified Medical Assistant
Primary Care Associates
09.2017 - 10.2017
Patient Care Technician/ Customer Service Representative
Providence Alaska Medical Center
03.2017 - 03.2021
Dietary Production Assistant
HHS at Alaska Regional Hospital
06.2016 - 06.2017
Vehicle Supply Technician
American Medical Response
04.2015 - 07.2015
Salon Leader
PetSmart
06.2007 - Current
Bachelor of Science - Health Services Coordination
Western Govenors University
Certified Medical Assistant
Alaska Career College
Certificate of Nutrition, Diet, and Health
Ashworth Community College
Certificate of Patisserie and Baking
Le Cordon Bleu College of Culinary Arts
Associates of Occupational Science Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts