Chloe Williamson
West Des Moines,IA
Summary
Dedicated and compassionate graduate student with diverse experience in retail, hospitality, mental health, healthcare, and educational support services. Skilled in crisis intervention, customer service, behavioral health support, and communication within fast-paced environments. Experienced working with diverse populations in both inpatient and outpatient settings, with a strong ability to build rapport, de-escalate challenging situations, and provide high-quality care and support. Known for adaptability, professionalism, teamwork, and maintaining a calm and organized approach under pressure while delivering positive client and customer experiences.
Overview
3
3
years of professional experience
Work History
Bartender / Server
Quinton's
Des Moines, Iowa
10.2025 - Current
- Took & delivered food/beverage orders. Provided menu recommendations to elevate guest experience.
- Assisted in setting up dining areas before service and clearing tables afterward. Addressed customer inquiries and resolved issues, contributing to overall customer satisfaction.
- Delivered excellent customer service, fostering a welcoming atmosphere for guests.
- Mixed unique & locally curated cocktails and served beverages to customers in a high-volume bar setting.
Maintained cleanliness and organization of the bar area throughout shifts. - Engaged with patrons to foster a welcoming and friendly atmosphere, enhancing customer experience.
Handled cash transactions and processed payments efficiently at the register. - Assisted in inventory management by restocking supplies.
Provided tailored drink recommendations based on customer preferences, increasing satisfaction and repeat visits.
Counselor
Iowa Lutheran Hospital
West Des Moines, Iowa
04.2024 - 07.2025
- Conducted individual and group therapy sessions for diverse client populations.
- Developed and implemented personalized treatment plans based on client assessments.
- Utilized evidence-based practices to address behavioral health challenges effectively.
- Monitored client progress and adjusted treatment approaches.
- Provided crisis intervention support during critical incidents or emergencies.
Youth Counselor
Ellipsis
Johnston, IA
07.2023 - 04.2024
- Provided crisis intervention services during emergency situations for at-risk patients.
- Implemented individualized treatment plans to address behavioral challenges and enhance client engagement.
- Developed tailored treatment plans to align with each patient's unique needs and therapeutic goals.
- Facilitated group therapy sessions to promote peer support and interaction.
- Collaborated with medical staff to coordinate and optimize comprehensive patient care strategies.
- Documented patient progress and maintained accurate records in compliance with regulations.
Education
Bachelor of Arts - Psychology
Grand View University
Des Moines, IA08-2022
Master of Arts - Clinical Mental Health Counseling
Grand View University
Des Moines, IA05-2026
Skills
- Crisis intervention
- Trauma-Informed Care
- Effective communication
- Customer Service Excellence
- Conflict Resolution
- Communication Skills
- De-escalation Techniques
- Team Leadership / Collaboration
- Multitasking in Fast-Paced Environments
- Behavioral Health Support
- Problem Solving
Timeline
Bartender / Server
Quinton's
10.2025 - Current
Counselor
Iowa Lutheran Hospital
04.2024 - 07.2025
Youth Counselor
Ellipsis
07.2023 - 04.2024
Bachelor of Arts - Psychology
Grand View University
Master of Arts - Clinical Mental Health Counseling
Grand View University