Chloe Winsbro
Knoxville,TN
Summary
Professional healthcare worker with extensive hands-on experience in clinical settings, adept at providing comprehensive patient care and support. Known for strong teamwork and adaptability to evolving healthcare demands. Skilled in patient communication and clinical procedures, ensuring reliable and effective care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Summit Medical Group
Knoxville, TN
11.2024 - Current
- Assisted in managing patient flow and scheduling to optimize clinic efficiency.
- Collaborated with healthcare team members to implement best practices in patient care.
- Maintained cleanliness and organization of medical equipment to support daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Phlebotomist
Lab Crew
Knoxville, TN
12.2023 - 06.2024
- **Managed inventory of phlebotomy supplies, ensuring availability for efficient daily operations and procedures.**
- **Communicated effectively with laboratory personnel to coordinate specimen testing and processing timelines.**
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Phlebotomist
Labcorp
Knoxville, TN
02.2023 - 12.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Maintained a clean, safe, and organized work environment.
Medical Assistant/Phlebotomist
Covenant Health
Knoxville, TN
01.2022 - 02.2023
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures. Prepared and administered medications and vaccines as directed by physicians.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Delivered excellent patient service and strengthened patient- clinician relationship through positive interactions.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Prepared specimens for outside lab testing, as ordered by the physicians.Collected units of blood for medical examinations through venipuncture and capillary puncture.
- Prepared tools, equipment, and machinery to safely draw blood and transport samples.
- Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods.
- Fostered relationships with patients to build trust and mitigate discomfort during procedures.
- Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
- Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage.
Medical Assistant
University Women’s Specialists
Knoxville, TN
06.2021 - 10.2021
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures. Prepared and administered medications and vaccines as directed by physicians.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Delivered excellent patient service and strengthened patient- clinician relationship through positive interactions.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Prepared specimens for outside lab testing, as ordered by the physicians.
Phlebotomist
LabCorp
Knoxville, TN
08.2019 - 01.2020
- Collected units of blood for medical examinations through venipuncture and capillary puncture.
- Prepared tools, equipment, and machinery to safely draw blood and transport samples.
- Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods.
- Fostered relationships with patients to build trust and mitigate discomfort during procedures.
- Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
- Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage.
Medical Assistant
Covenant Health
Knoxville, TN
07.2018 - 08.2019
- Prepare patient charts for the following day, take patients weight, blood pressure, temperature, oxygen, and heart rate. Also, prepare and clean rooms, assist doctors during pelvic exams, biopsy’s, and Pap smears.
- Prepare and give injections, and draw blood. Set up Botox injections for doctor to preform on patient.
- Assisted doctor with in-office procedures
- Obtained patient vitals
- Administered vaccines
- Scheduled patient appointments
- Processed medication refill requests
- Responsible for front office duties
- Performed patient assessments
- Used EHR system
- Performed clinical skills under physician supervision
Patient Service Representative
Covenant Health
Oak Ridge, TN
01.2017 - 07.2018
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
- Identified and collected copayments to meet patient financial obligations, including applicable deductibles.
- Managed follow up appointments with each patient in EHR. Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.
- Answered telephone promptly and politely provided information and assistance.
- Obtained and accurately entered demographic, clinical, and financial data into computer system.
- Identified insurance payer sources and verified insurance coverage.
- Resolved issues that could affect care progression by ensuring the flow of information and solving problems.
- Referred patients and coordinated all paperwork to obtain healthcare support services.
- Respected the rights of patients and maintained confidentiality.
- Coordinated expediting and scheduling of tests, procedures, and consultations with other departments.
Education
Diploma in Agriculture -
Clinton High School
Clinton, TN05-2014
Certificate in Medical Assistant - undefined
University of Tennessee-Knoxville
Knoxville, TN06-2018
ASN - Nursing
South College
Knoxville, TN06-2026
Skills
- HIPAA compliance
- Clinical operations
- Medical terminology
- Patient assessments and care
- Medical procedures
- Vital signs and examinations
- Venipuncture
- EHR
- EKG
- 90 clinical hours completed
Certification
- Medical Assistant February 2018 to December 2024
- University of Tennessee CPR Certification
Timeline
Medical Assistant
Summit Medical Group
11.2024 - Current
Phlebotomist
Lab Crew
12.2023 - 06.2024
Phlebotomist
Labcorp
02.2023 - 12.2023
Medical Assistant/Phlebotomist
Covenant Health
01.2022 - 02.2023
Medical Assistant
University Women’s Specialists
06.2021 - 10.2021
Phlebotomist
LabCorp
08.2019 - 01.2020
Medical Assistant
Covenant Health
07.2018 - 08.2019
Patient Service Representative
Covenant Health
01.2017 - 07.2018
Certificate in Medical Assistant - undefined
University of Tennessee-Knoxville
Diploma in Agriculture -
Clinton High School
ASN - Nursing
South College
Additional Information
Skills