Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Chloé Gay

Quincy,IL

Summary

Dynamic leader with proven expertise in development of a healthy culture and leadership development, honed at United States Cellular Corporation and Transitions Of Western Illinois. Excels in enhancing team productivity and customer satisfaction through strategic planning and performance analysis. Skilled in evidence-based practices and suicide prevention, achieving significant operational results and fostering collaborative and supportive environments.

Overview

11
11
years of professional experience

Work History

General/Store Manager

United States Cellular Corporation
Quincy, IL
09.2018 - Current
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Developed systems for tracking sales data and analyzing trends in order to maximize profits.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Drafted strategic plans for increasing customer satisfaction levels.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Mental Health Professional

Transitions Of Western Illinois
Quincy , IL
11.2013 - 08.2018
  • Created client treatment plans based on assessments and goals.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Encouraged positive behavior modification techniques among clients during counseling sessions.
  • Consulted with school personnel and community agencies to facilitate referrals for services.
  • Actively participated in multidisciplinary team meetings to discuss case updates and develop care plans.
  • Maintained detailed records of patient assessments, treatments, progress notes, and discharge summaries.
  • Monitored client compliance with medication regimens through direct observation or review of medical records.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Collaborated with psychiatrists regarding medication adjustments or changes for clients.
  • Sought out quality jobs for individuals and matched with employers for successful employment.

Education

Birthing Doula - Birthing Doula Certification

Illinois-ICBD
10-2024

Some College (No Degree) - General Education

Quincy University
Quincy, IL
06-2010

High School Diploma -

Quincy Senior High
Quincy, IL
05-2008

Certified Nursing Assistance - CNA Certification

Quincy Vocational Program
Quincy, IL
06-2007

Skills

  • Promotional planning
  • Program administration
  • Delegation
  • Performance analysis
  • Store operations
  • Leadership development
  • Anxiety reduction techniques
  • Treatment Planning
  • Evidence-based therapy
  • Mental health screening
  • Individual counseling
  • Involuntary hospitalization coordination
  • Self-care promotion
  • Tracking client progress
  • Suicide prevention

Affiliations

  • I volunteer time to the YMCA and the CYO, coaching youth basketball teams
  • November 2024, i started a business, Sankofa's Willow. The purpose of this business is to provide doula services to expecting families.
  • Throughout the year, i partner with local businesses to schedule volunteer opportunities for myself and my team to engage in to give back to the community.

Accomplishments

  • 2024 Leadership Excellence Award nominee/winner - This is the highest individual leadership award that you can earn in the organization.
  • Rated "Exceeds Expectations" on Annual Performance Reviews in 2019, 2021, 2023, 2024 (the only years that i finished a meets expectations is the first year in a new position EX. sales associate to sales manager and sales manager to store manager.) Being an exceeds expectations in this organization is rare.
  • Promoted to Sales Manager in July 2020
  • Promoted to Store Manager in January 2022
  • Project Manager Of the Leadership Development Program for the entire territory in 2024
  • Accumulated copious quarterly and annual awards based on store's delivery of superior results
  • My team scored 83% favorable for 2024 culture survey, higher than the organization(71%) and the best in the entire territory, scoring higher than my direct leader. When i began my leadership journey, my location averaged 65-68% favorable.

References

References available upon request.

Timeline

General/Store Manager

United States Cellular Corporation
09.2018 - Current

Mental Health Professional

Transitions Of Western Illinois
11.2013 - 08.2018

Birthing Doula - Birthing Doula Certification

Illinois-ICBD

Some College (No Degree) - General Education

Quincy University

High School Diploma -

Quincy Senior High

Certified Nursing Assistance - CNA Certification

Quincy Vocational Program

Similar Profiles

CREATE PROFILE
Chloé Gay