Summary
Overview
Work History
Education
Skills
Timeline
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Chloie Hochmuth

Humeston

Summary

Proven leader and effective problem-solver with extensive experience at Hy-Vee, adept at resolving customer complaints and ensuring high satisfaction. Excelled in roles requiring critical thinking and team leadership, from managing service operations to crafting beverages as a Starbucks Barista. Demonstrates exceptional multitasking, organization, and a positive attitude, driving successful team and customer service management.

Overview

2
2
years of professional experience

Work History

Service Manager

Hy-Vee
05.2023 - Current
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Counted down the stores: safe, multiple drawers, and thousands of dollars.

Order Selector

Hy-vee
01.2023 - 03.2023
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.

Starbucks Barista

Hy-Vee
08.2022 - 01.2023
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.

Education

Associate of Arts - Business

Indian Hills Community College
Ottumwa, IA
05-2025

High School Diploma -

Mormon Trail Jr-Sr High School
Humeston, IA
05-2024

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Employee Training and Development
  • Customer Service Management
  • Time Management
  • Crew Leadership

Timeline

Service Manager

Hy-Vee
05.2023 - Current

Order Selector

Hy-vee
01.2023 - 03.2023

Starbucks Barista

Hy-Vee
08.2022 - 01.2023

Associate of Arts - Business

Indian Hills Community College

High School Diploma -

Mormon Trail Jr-Sr High School

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Chloie Hochmuth