Chong Her

Sorting mail and deliver to consumers.

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.