Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chong Ly

Jackson,TN

Summary

Dependable dealer with strong hand-eye coordination and quick thinking. Proven ability to monitor gameplay for fairness and resolve disputes effectively, ensuring exceptional customer service in a dynamic gaming environment.

Overview

12
12
years of professional experience

Work History

21 Dealer

Palms Casino
Las Vegas, NV
05.2024 - 02.2026
  • Monitored gameplay for fairness, addressing disputes and maintaining player satisfaction.
  • Collaborated with pit bosses to maintain a secure gaming environment through vigilant monitoring.

21 Multi Dealer

Orleans Hotel & Casino
Las Vegas, NV
10.2021 - 02.2026
  • Dealt various table games while ensuring compliance with gaming regulations.
  • Maintained accurate chip and cash transactions during high-volume gaming hours.
  • Provided exceptional customer service, enhancing guest experience and engagement.
  • Monitored game play for fairness and adherence to house rules consistently.
  • Trained new dealers on game procedures and customer interaction standards.
  • Collaborated with management to resolve disputes efficiently and effectively.
  • Assisted in maintaining a clean, organized gaming environment for optimal operations.
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Implemented process improvements for quicker game setups and transitions.

21 Dealer

Gold Coast Casino
Las Vegas, NV
01.2014 - 03.2020
  • Trained new dealers on game rules and operational procedures to enhance team performance.
  • Implemented efficient table management strategies, optimizing player flow and game pace.
  • Assisted in the development of training materials, improving onboarding process for new staff.

Education

High School Diploma -

Hauptschule
Germany
06-1998

Skills

  • Memory retention
  • Dependability
  • Strong hand-eye coordination
  • Quick thinking
  • Chip handling
  • Payout calculations
  • Game rules
  • Table management
  • Effective conflict resolution skills

Languages

English
Full Professional
German
Full Professional
hmong
Professional Working

Timeline

21 Dealer

Palms Casino
05.2024 - 02.2026

21 Multi Dealer

Orleans Hotel & Casino
10.2021 - 02.2026

21 Dealer

Gold Coast Casino
01.2014 - 03.2020

High School Diploma -

Hauptschule