Chontae Fields
North Little Rock,Arkansas
Summary
Dynamic and organized professional with extensive experience at Union Rescue Mission, excelling in customer service and problem-solving. Proven ability to manage multi-line telephone systems and maintain accurate records, enhancing client relations and satisfaction. Recognized for effectively scheduling appointments and resolving inquiries, contributing to a positive and efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Union Rescue Mission
12.2023 - 01.2026
- Greeted visitors and directed them to appropriate departments.
- Answered incoming calls and routed inquiries to relevant staff.
- Maintained cleanliness and organization of reception area.
- Assisted with scheduling appointments for clients and staff meetings.
- Managed incoming and outgoing mail, ensuring timely distribution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
Flake-wilkerson
Little Rock, Ar
2006 - 2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining accurate customer records using CRM software.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Provided product information and support, ensuring customers received timely assistance.
Education
High School Diploma -
Hall Highschool
Little Rock,arSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Data inputting
- Multi-line telephone operation
- Positive and professional
- Customer service
- Problem-solving
- Call answering and routing
- Call management
Timeline
Receptionist
Union Rescue Mission
12.2023 - 01.2026
Customer Service Representative
Flake-wilkerson
2006 - 2011
High School Diploma -
Hall Highschool