Chontay Kirby
Portland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
General Manager
Marine's Fine Bake Shoppe
Scarsdale
01.2012 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Stand Level Manager
Madison Square Garden, MSG
New York
04.2007 - 01.2012
- Managed daily operations for events at iconic sports and entertainment venue.
- Coordinated logistics for large-scale productions and performances seamlessly.
- Supervised staff to ensure excellent customer service during high-traffic events.
Education
Associate of Applied Science -
Bronx Community College
Bronx, NY 09.1998 - 11.2000
Christopher Columbus H.S
Bronxville, NYSkills
- Customer service
- Event coordination
- Logistics management
- Staff supervision
- Quality assurance
- Customer relationship management
- Problem solving
- Team collaboration
- Time management
- Attention to detail
Certification
- Food Handlers Card
- CPR Certified
Timeline
General Manager
Marine's Fine Bake Shoppe
01.2012 - 07.2025
Stand Level Manager
Madison Square Garden, MSG
04.2007 - 01.2012
Associate of Applied Science -
Bronx Community College
09.1998 - 11.2000
Christopher Columbus H.S