Choua Xiong
Olivehurst,CA
Summary
Dedicated Medical Assistant with a strong focus on HIPAA compliance, patient scheduling, and compassionate service. Committed to fostering trust and enhancing patient experiences.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Sutter Health
Yuba City, CA
05.2008 - Current
- Assisted in patient intake, ensuring accurate data collection and efficient appointment scheduling.
- Maintained medical records compliance with HIPAA regulations, safeguarding patient confidentiality.
- Educated patients on treatment plans and medication usage, promoting adherence to health regimens.
- Coordinated lab tests and procedures, ensuring timely processing and follow-up for patient results.
- Trained new staff on office protocols and electronic health record systems, fostering team competency.
- Implemented process improvements in patient flow management, reducing wait times significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Administered medications and injections as prescribed.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Education
Graduate Certificate - Medical Assistance
Cambridge Career College
Yuba City01.2007
High School Diploma -
Lindhurst High School
Olivehurst06.2005
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Professionalism and ethics
- Maintaining confidentiality
- First aid
- Medical supply inventory
- Trustworthy companion
- Adaptable
- Patient relations
- Patient-focused care
- Medical procedures
- Simple dressings
- Prioritizing stat orders
- Perform EKG
Timeline
Medical Assistant
Sutter Health
05.2008 - Current
Graduate Certificate - Medical Assistance
Cambridge Career College
High School Diploma -
Lindhurst High School