Chouwat Mbouo Aissatou
Lawrenceville,Gwinnett
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various commercial industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Egyptair
YAOUNDE, Cameroon
06.2019 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Give brand image of company
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environment.
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Recorded actions taken, issues resolved and referee information to effectively manage customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed all invoices each weeks and mailed documentation to clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Cross-trained and provided back up for customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Surpassed sales goals through implementation of effective marketing strategies.
Corporate Customer Service
Satguru Travels
Douala, Cameroon
01.2017 - 07.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Communicated professionally with colleagues, freelancers and clients.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environment.
- Trained staff on operating procedures and company services.
- Surpassed sales goals through implementation of effective marketing strategies reason while received .
- Managed over 50 customer calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Increase sales by 30%
Brand Ambassador
MTN CAMEROON
YAOUNDE, Cameroon
06.2014 - 09.2016
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Functioned as team player by working with other members to deliver sampling goals.
- Achieved competitive brand placements at retail locations for existing and new products.
- Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.
- Collaborated with local field sales to drive visibility and sales results.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed company initiatives and activations.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Increased sales for about 10%
Education
Bachelor of Science - Economics
University of Dschang
Cameroon08.2012
Skills
- Complaint resolution
- Report preparation
- Sales expertise
- Order Fulfillment
- Inbound and Outbound Calling
- Multi-line phone talent
- Executive team leadership and great team spirit
- Good computer skills
- Mathematical ability
- Very hard working
- Shipping procedures understanding
- Warehousing functions
- Give and excellent image of company
Timeline
Customer Service Representative
Egyptair
06.2019 - 09.2021
Corporate Customer Service
Satguru Travels
01.2017 - 07.2019
Brand Ambassador
MTN CAMEROON
06.2014 - 09.2016
Bachelor of Science - Economics
University of Dschang