Choy Morris
229 Pecos Way ,NV
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Palms Hotel & Casino. Excelled in staff management and implementing efficient workflows, significantly improving service delivery. Skilled in training and mentoring, adept at fostering a culture of excellence and attention to detail. Achievements include streamlining operations and elevating customer service standards.
Overview
13
13
years of professional experience
Work History
Supervisor
Las Vegas Parking
Las Vegas, NV
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
EVS Supervisor
Palms Hotel & Casino
Las Vegas, NV
06.2021 - 02.2024
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
Lead Driver
Safezone Safety Systems
Las Vegas, NV
03.2018 - 05.2020
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
Status Board Operator / Supervisor
Station Casinos
Las Vegas, NV
04.2012 - 04.2020
- Assisted in meeting project deadlines by closely monitoring task progress and flagging potential delays for management attention.
- Maintained confidentiality and security of sensitive company information while working as Status Board Operator.
- Supported overall organizational goals with diligent maintenance of key performance indicators on the status board.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Education
None - Business Management
C.S.N
Las Vegas, NVHigh School Diploma -
N.J.N.G.C.Y.P Military School
Fort Dix NJ 02.2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Team building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Las Vegas Parking
06.2024 - Current
EVS Supervisor
Palms Hotel & Casino
06.2021 - 02.2024
Lead Driver
Safezone Safety Systems
03.2018 - 05.2020
Status Board Operator / Supervisor
Station Casinos
04.2012 - 04.2020
None - Business Management
C.S.N
High School Diploma -
N.J.N.G.C.Y.P Military School