Choy Morris
229 Pecos Way ,NV
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Palms Hotel & Casino. Excelled in staff management and implementing efficient workflows, significantly improving service delivery. Skilled in training and mentoring, adept at fostering a culture of excellence and attention to detail. Achievements include streamlining operations and elevating customer service standards.
Overview
13
13
years of professional experience
Work History
Supervisor
Las Vegas Parking
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
EVS Supervisor
Palms Hotel & Casino
06.2021 - 02.2024
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
Lead Driver
Safezone Safety Systems
03.2018 - 05.2020
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
Status Board Operator / Supervisor
Station Casinos
04.2012 - 04.2020
- Assisted in meeting project deadlines by closely monitoring task progress and flagging potential delays for management attention.
- Maintained confidentiality and security of sensitive company information while working as Status Board Operator.
- Supported overall organizational goals with diligent maintenance of key performance indicators on the status board.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Education
None - Business Management
C.S.N
Las Vegas, NVHigh School Diploma -
N.J.N.G.C.Y.P Military School
Fort Dix NJ 02.2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Team building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Las Vegas Parking
06.2024 - Current
EVS Supervisor
Palms Hotel & Casino
06.2021 - 02.2024
Lead Driver
Safezone Safety Systems
03.2018 - 05.2020
Status Board Operator / Supervisor
Station Casinos
04.2012 - 04.2020
None - Business Management
C.S.N
High School Diploma -
N.J.N.G.C.Y.P Military School
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