Chris Bouchard
Spring Grove,PA
Summary
Motivated member of the Unifirst family, adept in account management and service fundamentals, enhanced customer satisfaction through both performing and promoting exceptional service and problem-solving skills. Proven track record in operational effectiveness and team leadership, with a notable achievement in lost account metrics while Rsm, as well as building lasting relationships with team partners and customers alike.
Overview
17
17
years of professional experience
Work History
Key Account Manager
UniFirst
09.2023 - Current
- Established rapport with top 500 customers by striving to consistently exceed their expectations in quality and service delivery.
- Strengthened client relationships through regular communication and effective problem solving.
- Developed customized proposals for customers, as well as secure renewals demonstrating the value of the company's products and services.
- Proactively identify potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Route Service Manager
UniFirst
02.2017 - 09.2023
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Trained new route service reps on job duties, company policies, and safety procedures as well as helped experienced service department employees learn how to grow and maintain their current customer base .
- Completed Daily Business Meetings to capture and communicate the current days items needing attention as well as prepare for any items needing attention the next day.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Developed and maintained knowledgeable and productive team of employees.
Route Service Supervisor
Unifirst
07.2016 - 02.2017
- Assisted Rsm in their daily duties and rode along on routes to resolve issues and increase route productivity.
- Trained new route reps on job duties, company policies, and ways to improve customer experience.
- Conducted Daily Business Meetings to capture and communicate customer needs, formulated plans to help resolve.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Visited customers and customer sites to evaluate and resolve service issues and find opportunities to grow routes.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Studio Manager / Head Instructor
Palanzo Martial Arts
09.2009 - 07.2016
- Supervised studio staff for timely, accurate and high-quality instruction for kids and adults
- Managed training for 350 students between 2 locations.
- Coordinated staff training programs to enhance team skills in areas such as dealing with active children, special needs students, shy children, etc.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
Route Service Representative
Unifirst
10.2007 - 09.2009
- Enhanced customer satisfaction by providing timely and efficient route service deliveries.
- Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
- Managed inventory of products on delivery ensuring proper stock levels for client needs.
- Consistently met or exceeded performance metrics established by the company.
- Received exceptional goodwill from a top 50 account that was published in the Founders Day book 2009
- Responsible for one of the larger routes at location 012 at the time
- Serviced multiple customers over $1500 per week
Education
High School Diploma -
William E. Tolman Senior High School
Pawtucket, RI06-1998
Skills
- Service Fundamentals completed 4/2017
- Core Selling completed 4/2018
- Account Management Education completed 9/2018
Your Score – 975
Average Score for all 552 AME participants – 95%
Your Total Ranking Amongst all AME Participants – 102 out of 552 (This includes GMs, BMs, AEs, and Service Managers)
Your Total Ranking Amongst All Service Managers – 85 out of 356
- Well Above Average >981
- Above Average 957 – 98
- Average – 956
- Below Average 931 – 955
- Well Below Average -
Your Region Ranking – 10 out of 32
You finished in the “Above Average” category for all rankings For context, rankings were as follows:
Timeline
Key Account Manager
UniFirst
09.2023 - Current
Route Service Manager
UniFirst
02.2017 - 09.2023
Route Service Supervisor
Unifirst
07.2016 - 02.2017
Studio Manager / Head Instructor
Palanzo Martial Arts
09.2009 - 07.2016
Route Service Representative
Unifirst
10.2007 - 09.2009
High School Diploma -
William E. Tolman Senior High School
Similar Profiles
Edward ArmbrusterEdward Armbruster
Route Service Representative at UnifirstRoute Service Representative at Unifirst
Yuridia CruzYuridia Cruz
Production Team Member at UniFirstProduction Team Member at UniFirst
Ayanna MoffettAyanna Moffett
Customer Service Representative at UniFirstCustomer Service Representative at UniFirst