Chris Bowen
Oakland,TN
Summary
Goal-oriented Customer Service Manager with [Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Collierville, TN
10.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Driver, Warehouse, and Route Manager
I Bounce Rentals
Olive Branch, MS
03.2016 - 09.2020
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Delivered Rentals materials to job sites daily.
- Obtained customer signatures to complete and process paperwork.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Manager
Hobby Lobby
Collierville, TN
10.2013 - 03.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer support strategy to increase customer retention.
Education
No Degree - Practical Nursing
Southwest Community Collage
Memphis, TNSkills
- Managing Operations and Efficiency
- Handling Escalations
- Project Management
- Administration and Reporting
- Performance Tracking and Evaluations
- Sales Strategies
- Customer Service
- Creative Solutions
Timeline
Assistant Manager
Hobby Lobby
10.2020 - Current
Driver, Warehouse, and Route Manager
I Bounce Rentals
03.2016 - 09.2020
Customer Service Manager
Hobby Lobby
10.2013 - 03.2016
No Degree - Practical Nursing
Southwest Community Collage
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