Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Head Bartender
Original Fat Cats
320 Himmarshee Street
02.2021 - Current
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
Closed out cash register and prepared cashier report at close of business.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Head Bartender
Manor Lanes/Sports Den
Wilton Manors, FL
05.2014 - 02.2020
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Served high customer volumes during special events, nights, and weekends.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Closed out cash register and prepared cashier report at close of business.
Crafted special drink and cocktail menu items for seasonal offerings.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
General Manager
San Locos/T-Mex Tacos
204 SW 2nd Street, Fort Lauderdale 33301
03.2007 - 12.2013
Developed and implemented strategies to increase sales and profitability.
Managed employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts - Liberal Arts And General Studies
Miami Dade College
Miami, FL
06.1994
Skills
Attentive Service
Liquor and Beer Knowledge
Customer Relationship Management
Quality Management
Staff Supervision
Training and Coaching
Team Oversight
Motivation
Vendor Relationships
Client Relations
Efficient Multi-Tasker
Team Player
Timeline
Head Bartender
Original Fat Cats
02.2021 - Current
Head Bartender
Manor Lanes/Sports Den
05.2014 - 02.2020
General Manager
San Locos/T-Mex Tacos
03.2007 - 12.2013
Associate of Arts - Liberal Arts And General Studies