Chris Carillo
San Diego,USA
Summary
Dedicated hospitality professional delivering exceptional guest service in hotels, resorts, and high-volume retail environments. Excel at front desk operations, reservations, POS systems, and building guest loyalty while maximizing revenue and occupancy. Energetic team player known for efficiency, attention to detail, and positive guest experiences.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
La Quinta Inn by Wyndham
Chula Vista, CA
08.2019 - 07.2024
- Managed reservations, modifications, and concierge requests, optimizing room revenue and occupancy
- Delivered exceptional guest service through greeting, registering, and assisting guests, leading to repeat visits and positive feedback
- Handled guest accounts and inquiries efficiently with courtesy in a fast-paced environment
Stockroom Operations Associate / Retail Sales
Kohl’s Department Store
Chula Vista, CA
11.2018 - 02.2019
- Executed order fulfillment while organizing stockroom to enhance retail operations and support customer satisfaction
- Processed incoming freight and replenished sales floor merchandise to align inventory with in-store and online customer demands
- Managed daily inventory levels and stock organization for store efficiency.
- Assisted customers with product inquiries and facilitated positive shopping experiences.
- Processed merchandise returns and exchanges according to company policies.
Team Member / Cashier – Apparel & Accessories
Target Corporation
Chula Vista, CA
11.2017 - 03.2018
- Facilitated smooth sales floor operations by providing friendly, efficient customer assistance in high-volume environment
- Assisted customers with product selection and inquiries on the sales floor.
- Enhanced guest experience through organized product displays by pulling, pricing, staging, and maintaining merchandise for easy shopping
- Maintained cleanliness and organization of merchandise displays throughout the store.
- Collaborated with team members to restock shelves and manage inventory levels.
Food Service Professional
Hotel Del Coronado
Coronado, CA
01.2014 - 01.2016
- Prepared and served meals for 1,200+ guests daily, managing inventory and kitchen operations to ensure efficient service delivery.
- Managed food preparation and presentation in various hotel dining venues.
- Delivered exceptional guest interaction and order fulfillment while maintaining food safety standards in resort and concession settings.
- Provided exceptional customer service to enhance guest dining experiences.
- Trained new staff on food safety and service standards.
Education
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
Antipolo City, Philippines03-2015
Certified Nursing Assistant -
Southwestern College
Chula Vista, CA09-2017
Bachelor of Arts - Political Science
Rizal Technological University
Mandaluyong, Philippines03-2010
Skills
- Guest relations and customer service
- Reservation management and concierge services
- POS systems and cash handling
- Account documentation
- Multi-tasking and problem resolution
- Revenue maximization and occupancy optimization
- Inventory management and replenishment
- Guest experience management
- Beverage service
- Culinary service
Skills Interests
- Guest Relations & Customer Service Excellence
- Reservation Management & Concierge Services
- POS Systems & Cash Handling
- Inventory & Merchandise Replenishment
- Multi-Tasking & Problem Resolution
- Documentation, Reporting & Account Settlement
- Revenue Maximization & Occupancy Optimization
- Baking Pastries / Bartending
Timeline
Front Desk Agent
La Quinta Inn by Wyndham
08.2019 - 07.2024
Stockroom Operations Associate / Retail Sales
Kohl’s Department Store
11.2018 - 02.2019
Team Member / Cashier – Apparel & Accessories
Target Corporation
11.2017 - 03.2018
Food Service Professional
Hotel Del Coronado
01.2014 - 01.2016
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
Certified Nursing Assistant -
Southwestern College
Bachelor of Arts - Political Science
Rizal Technological University