Chris Chesson
Greenville,NC
Summary
At Mark Chesson & Sons Inc, I revitalized the parts department, enhancing inventory management and customer service. By negotiating with suppliers and implementing a robust inventory system, I significantly improved efficiency and reduced costs. My leadership also fostered strong team collaboration and customer trust, showcasing my expertise in inventory management and exceptional customer service skills.
Overview
32
32
years of professional experience
Work History
Parts Manager
Mark Chesson & Sons Inc
Williamston, NC
04.1990 - 04.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Initiated recycling program for unused parts, demonstrating commitment to sustainability and cost control.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
- Leveraged data analytics to predict parts demand more accurately, aligning inventory levels with customer needs.
Education
Computer Programming - Business
Martin Community College
Williamston, NCSkills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
Timeline
Parts Manager
Mark Chesson & Sons Inc
04.1990 - 04.2022
Computer Programming - Business
Martin Community College