CHRIS COPPOLA

• Developed highly empathetic client relationships.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

• Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
• Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Quality Communication Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Became a stay at home parent of two boys and the new addition of a third.

• Oversaw cash handling processes, ensuring accuracy during register transactions and end-of-day reports.
• Managed inventory levels, conducting regular stock checks to minimize discrepancies.
• Resolved customer inquiries and complaints, fostering a positive shopping experience.
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
• Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.