Chris Daniels
Summary
To secure a challenging position in a reputable organization allowing me to expand my learnings, knowledge, and skills. Embracing a career opportunity that fully utilizes my training and skills, making a significant contribution to the success of the company.
Overview
15
15
years of professional experience
Work History
General Manager
Greene’s Marketing & Circulation
Ridgeway, VA
12.2018 - Current
- Visionary Leadership, Strategic thinking, Extensive sales experience and training
- Negotiation and Conflict management
- Team building
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Interpersonal skills
Sales Associate
Mobile Circulation Group
Raleigh, NC
05.2016 - 03.2019
- Communication and interpersonal skills, customer focused mindset
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Deep knowledge in Product or Inventory, Genuine enthusiasm for company and products
- Creative problem solving, Empathetic attitude, Highest earner in company for sales
Customer Service Rep
ACS Xerox
Raleigh, NC
06.2013 - 03.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assistant Manager
Holloway Towing
Raleigh
05.2008 - 08.2008
- Dispatched drivers to accident locations, Communicated with public safety officials (HP, Sheriff andCPD) for the state of NC
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collected Payments, Communicated with Customers and insurance companies and managed the impound lot
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
Education
Communications Degree -
North Carolina State University
05.2013
High School Diploma -
Ravenscroft High School
05.2007
Skills
- Microsoft Office expert, Internet/email, Management skills, 7 years of Sales experience, Communication skills, People skills,
- Problem-solving abilities, Leadership experience
- Supervision and Training
- Performance Improvements
- Assignment Delegation
- Business Leadership
- Quality Assurance
- Policy Development and Enforcement
Timeline
General Manager
Greene’s Marketing & Circulation
12.2018 - Current
Sales Associate
Mobile Circulation Group
05.2016 - 03.2019
Customer Service Rep
ACS Xerox
06.2013 - 03.2016
Assistant Manager
Holloway Towing
05.2008 - 08.2008
Communications Degree -
North Carolina State University
High School Diploma -
Ravenscroft High School