Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Service ManagerDepartment ManagerWork Type
Full TimeLocation Preference
On-SiteHybridLocation: ORANGE BEACH, USGulf Shores, AL
Open to relocation: No
Open To Work
Chris Domangue
ORANGE BEACH
Work Preference
Summary
Results-driven Service Manager with proven success in enhancing operational efficiency and customer satisfaction. Skilled in process improvement and team leadership, delivering measurable outcomes in service delivery and conflict resolution.
Overview
21
21
years of professional experience
Work History
Service Manager
SecureVision
2014.01 - 2025.01
- Oversaw service delivery operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented process improvements that enhanced operational efficiency and reduced service response times.
- Led a team of service technicians and customer service representatives providing coaching and performance feedback to foster professional development.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Developed and maintained strong client relationships, addressing concerns and proactively identifying service enhancements.
- Coordinated resources with other departments to align on project goals, enhancing collaboration and achieving timely project completion.
Department Head Kitchen Manager
ZEA-Taste Buds Mgmt
2003.10 - 2011.11
- Mentored and trained staff, fostering a culture of continuous learning.
- Established best practices for workflow efficiency and quality assurance processes.
- Analyzed performance metrics to drive decision-making and optimize resources.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
Education
High School Diploma -
St Frederick
Monroe, LASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service management
- Leadership development
- Conflict resolution
- Goal oriented
- Work Planning and Prioritization
- Operational efficiency
- Staff motivation
Timeline
Service Manager
SecureVision
2014.01 - 2025.01
Department Head Kitchen Manager
ZEA-Taste Buds Mgmt
2003.10 - 2011.11
High School Diploma -
St Frederick