Chris Dudas
Concord,United States
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager
Prime Beverage Group
10.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Branch Manager
NB Handy
09.2021 - 10.2022
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Senior Inside Sales Manager
NB Handy
08.2016 - 10.2021
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Developed high-performing sales team through effective coaching, training, and performance management.
- Streamlined sales processes for increased efficiency and improved customer satisfaction.
- Collaborated with marketing department to create targeted campaigns that generated quality leads for the sales team.
Inside Sales Representative
NB Handy
01.2013 - 07.2016
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Operations Team Lead
NB Handy
01.2011 - 01.2013
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Developed and implemented new policies and procedures to optimize operational performance.
- Coordinated cross-functional teams, fostering collaboration and ensuring timely completion of projects.
Operations Team Member
NB Handy
01.2008 - 01.2011
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Managed inventory levels for optimal performance, reducing waste and improving stock turnover.
- Assisted in the development of training materials for new team members, ensuring efficient onboarding.
Education
High School, Business, Management, Marketing, and Related Support Services -
Rowan-Cabarrus Community College
01.2010
Skills
- Sales
- Sales Management
- Account Management
- New Business Development
- Sales Operations
- Inventory Management
- Negotiation
- Purchasing
- Pricing
- Team Building
Honors Awards
Member of Masonic Lodge, 01/01/14
Timeline
Manager
Prime Beverage Group
10.2022 - Current
Branch Manager
NB Handy
09.2021 - 10.2022
Senior Inside Sales Manager
NB Handy
08.2016 - 10.2021
Inside Sales Representative
NB Handy
01.2013 - 07.2016
Operations Team Lead
NB Handy
01.2011 - 01.2013
Operations Team Member
NB Handy
01.2008 - 01.2011
High School, Business, Management, Marketing, and Related Support Services -
Rowan-Cabarrus Community College
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