Chris Frescas
San Antonio,TX
Summary
Human Resources professional with experience in employee relations, recruitment, and compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication.
Overview
18
18
years of professional experience
Work History
Associate Human Resources Generalist
Boeing
San Antonio, TX
06.2025 - Current
- Walk the factory floor daily to ensure HR presence and enhance accessibility.
- Attend daily Tier 1 meetings to monitor employee sentiment and share HR/site communications.
- Administers Human Resources programs, systems and processes
- Provides guidance and implementation assistance of HR policies, practices and strategies
- Resolves or refers HR cases on attendance, employee corrective action, and various HR process/product questions from employees and managers
- Contributes to the development of a culture where employee experience is at the center of HR service delivery
- Aids in supporting the delivery of key HR processes (performance support, employee movement, leadership coaching, etc.)
- Works closely with HR COE’s to provide input for the design of HR programs in specific areas (e.g., attendance, case management), and to support the delivery of programs
- Utilizes HR metrics and people data to drive solutions based on trends and understand effectiveness of support provided
- Develops solutions to a variety of complex problems referring to established precedents and policies
Human Resources Generalist
SeaWorld Parks & Entertainment, Inc.
San Antonio, TX
07.2024 - 06.2025
- Support HR programs to enhance employee experience.
- Manage a perk of 2,500 employees.
- Manage routine HR tasks (leaves, disciplinary actions, disputes, investigations, performance management, terminations, training, and development).
- Handle employment inquiries and escalate complex issues as needed.
- Participate in disciplinary meetings, investigations, and terminations, collaborating with legal when necessary.
- Ensure compliance with employment laws and company policies.
- Research and recommend best practices in HR, talent management, and employment law.
- Oversee required training completion and maintain training records.
- Assist with recruiting, employee relations, and policy improvements.
- Provide guidance on benefits, leave policies, and wellness programs.
- Support timekeeping, scheduling, and performance management.
- Develop and implement employee engagement and change management initiatives.
Associate Human Resources Generalist/HR Program Specialist
Claim Assist Solutions
San Antonio, USA
12.2021 - 06.2024
- Serve as a Workday Reporting expert to support and develop solutions, reports, dashboards, and analytics to align with operations and HR needs
- Administer employee benefits in collaboration with brokers, HRIS vendors, and internal support team members
- Ensure data integrity within HR systems; developing system procedures and guidelines to drive consistency
- Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments
- This includes safety training, anti-harassment training, professional licensure, and aptitude exams and certifications
- Recruit, interview, and facilitate the hiring of qualified job applicants for open positions
- Collaborate with departmental managers to understand skills and competencies required for openings
- Conduct or acquire background checks and employee eligibility verifications
- Implement new hire orientation and employee recognition programs
- Perform routine tasks required to administer and execute human resource programs, including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Handle employment-related inquiries from applicants, employees, and supervisors
- Refer complex and/or sensitive matters to the appropriate staff
- Attend and participate in employee disciplinary meetings, terminations, and investigations
- Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices
- Review policies and practices to ensure compliance
- Stay informed about trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Demonstrate a service culture that prioritizes the guest service experience
- Model, train and coach expectations to deliver the service standard
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Service & Engagement Team Leader
Target
02.2021 - 12.2021
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
- Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Work with your HR leader to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests' needs and ensuring the right mix of experience, selling capabilities and product enthusiasm to deliver the right experience
- Execute intentional recruiting efforts to help store leaders find and hire talent with the right skills and experiences to best serve their guest
Human Resources Expert/Leader
Target
04.2016 - 02.2021
- Deliver on all Human Resources operational and cyclical programs
- Demonstrate a culture of ethical conduct, safety and compliance
Customer Service Representative
Target
12.2012 - 04.2014
- Support the training needs of your store's sales force and be an advocate for continuous learning
- Be an expert resource for scheduling systems and pay practices
- Act as an open door by listening to team members and collaborating with appropriate leaders to take action as needed
Steward
American Cruise Lines Inc
09.2012 - 12.2012
- Check-in guests and inspect vehicles
- Assist with vehicle assignment
- Operate the check-out gate, ensuring guests are in their assigned vehicles
- Serve every meal to passengers
- Clean passengers' rooms
- Prepare and clean the dining room
- Ensure passenger safety and deliver exceptional service
- Completed financial documents and maintained communication with the corporate office
Bookkeeper
United Supermarket
02.2008 - 08.2012
- Served and attended to customers at the service counter, where they could cash checks, use Western Union, purchase tobacco, make copies/fax, pay bills, return merchandise, and ask questions
- Trained new employees, starting in various roles such as sacker, cashier, till counter, or bookkeeper
- Progressed from a sacker to a cashier, and eventually promoted to the role of bookkeeper
Education
Bachelor of Science - HR
Western Governors University
Associate in Science - Business
Richland College
Timeline
Associate Human Resources Generalist
Boeing
06.2025 - Current
Human Resources Generalist
SeaWorld Parks & Entertainment, Inc.
07.2024 - 06.2025
Associate Human Resources Generalist/HR Program Specialist
Claim Assist Solutions
12.2021 - 06.2024
Service & Engagement Team Leader
Target
02.2021 - 12.2021
Human Resources Expert/Leader
Target
04.2016 - 02.2021
Customer Service Representative
Target
12.2012 - 04.2014
Steward
American Cruise Lines Inc
09.2012 - 12.2012
Bookkeeper
United Supermarket
02.2008 - 08.2012
Associate in Science - Business
Richland College
Bachelor of Science - HR
Western Governors University