Hi, I’m
Chris Garner
Medical Customer Service Representative
Riverton,UT
Summary
Seasoned Front Desk Medical Specialist with a proven track record at Jordan River Family Medicine, adept in medical records management and insurance verification. Demonstrates exceptional professionalism and interpersonal skills, enhancing customer relationships and streamlining insurance processes. Expert in eClinicalWorks and proficient in conflict resolution, significantly improving patient satisfaction and operational efficiency.
Overview
15
years of professional experience
Work History
Jordan River Family Medicine
Front Desk Medical Specialist
04.2021 - Current
Job overview
- Gathered necessary paperwork and documents for new patient intake.
- Adhering of HIPAA standards and guidelines.
- Expertise with eClinicalWorks EMR system, with some knowledge of EPIC.
- Managed e-faxes and telephone encounters with providers and medical assistants.
- Processed medical records, conducted chart reviews, and responded to subpoenas.
- Performed Medicaid insurance verifications.
- Communicated with patients about account balances, and insurance denials.
- Collaborated with the claims and billing departments for the timely filing of claims.
- Executed tasks effectively by employing Microsoft Office programs.
- Answered phone calls and messages for a busy six-physician family medical facility.
- Handled financial transactions related to copayments and self-pay fees.
- Trained new hires for front desk help.
Lone Peak Family Health
Medical Office Specialist II
01.2019 - 04.2021
Job overview
- Executed front office responsibilities, addressing inquiries from patients.
- Handled patient scheduling and billing operations while answering busy phones.
- Ensured precise patient records by managing forms, and scanning insurance cards.
- Executed e-faxes, and the use of Microsoft Office and email.
- Verified commercial insurance through and assisted in resolving denied claims.
- Collected copayments and account balances.
Riverton Healthcare For Women
Medical Office Receptionist
07.2017 - 08.2018
Job overview
- Part-time, temporary position, which concluded when the clinic closed in 2018.
- Coordinated face-to-face and telephonic communication services for patients.
- Streamlined the process for booking, altering, and canceling appointments.
- Documented and processed cash, check, and credit card transactions.
- Organized patient charts for providers prior to assessments.
Federal Government
Service Quality Analyst
12.2009 - 06.2010
Job overview
- This was a part-time, temporary position where I monitored multiple call center agents' incoming calls regarding the 2010 Federal Census to determine whether scripting was adhered to.
Education
Salt Lake Community CollegeSalt Lake City, UT
Some College (No Degree) from General Studies
University Overview
- Certificate of Completion of 125 hours Internship with Unified Police Department Forensics and Property and Evidence Units.
- Fingerprinted the general public.
- Learned about evidence collection and processing.
- Data entry for court documents and appearances.
- Summer 2013 - Dean's List
- Summer 2013 - Honor Roll
Skills
- Professionalism and courtesy
- Appointment scheduling expertise
- Insurance verification
- Claims investigation
- Strong interpersonal skills
- Medical records management
- Conflict resolution techniques
- Customer relationship building
- Call routing with multiple phone lines
- Stress management techniques
Timeline
Front Desk Medical Specialist
Jordan River Family Medicine
04.2021 - Current
Medical Office Specialist II
Lone Peak Family Health
01.2019 - 04.2021
Medical Office Receptionist
Riverton Healthcare For Women
07.2017 - 08.2018
Service Quality Analyst
Federal Government
12.2009 - 06.2010
Salt Lake Community College
Some College (No Degree) from General Studies
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