Chris Grafton
Charlestown,MD
Summary
Seasoned Operations Trainer with background in optimizing efficiency and streamlining procedures for improved productivity. Possess strong skills in employee development, communication, and operational management. Successfully implemented process improvements to optimize workflow in previous roles. Demonstrated ability to lead teams towards achieving organizational goals and objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Trainer
Smithfield distribution
North East, Maryland
05.2020 - 05.2025
- Created comprehensive reports summarizing training results and feedback from participants.
- Provided equipment training
- Prepared instructional materials such as handouts, visual aids, manuals.
- Monitored employee progress during onboarding processes and provided guidance when needed.
- Utilized a variety of teaching methods including lectures, role-playing exercises, simulations.
- Organized monthly meetings with management to discuss training needs and objectives.
- Ensured compliance with organizational policies related to safety standards.
- Maintained detailed records of all training activities conducted by the organization.
- Developed and implemented training programs for operations staff.
- Provided on-site coaching and mentoring to new employees in the operations team.
- Facilitated group learning sessions to ensure understanding of operational procedures.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Forklift Operator
Plastipak Packaging Inc.
Havre De Grace, Maryland
07.2017 - 10.2019
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Ensured safety procedures were followed when operating forklifts.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Loaded pallets onto trailers for shipment.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Supplying production lines with preforms, pallets, and other materials
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
- Inspected lifts before use to prevent damage to goods.
- Maintained current forklift training and certification as required by company policies.
Overnight Stocker
Walmart
North East, Maryland
06.2010 - 07.2017
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Worked collaboratively with other team members to achieve departmental goals.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Kept track of overstock and inventory into backroom shelves.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Maintained an orderly appearance at all times throughout the store.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Reported any suspicious activity or theft immediately to supervisors.
- Received and stocked merchandise in a timely manner.
- Responded quickly to emergency situations during night shifts.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Assisted customers in locating desired items throughout the store.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Restocked shelves according to plan-o-grams set up by management team.
Education
GED -
North East High School
North East, Maryland06-2002
Skills
- Employee training
- Instructional design
- Compliance training
- Performance evaluation
- Training program development
- Safety regulations
- Coaching techniques
- Communication skills
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Adaptability
- Cost control
- Employee engagement
- Hazmat certification
- Equipment training certification
- OSHA 10 certification
- Job skill building
- Online training
- Classroom expertise
- Training material development
- Excellent communication
- Skill building
- Written communication
- Multitasking
- Reliability
- Multitasking Abilities
Certification
- Advanced emergency services 24hr hazwoper January 12,2022
- 10 hr OSHA outreach training for general industry September 9, 2021
- Industrial lift truck trainer December 17,2020
Timeline
Operations Trainer
Smithfield distribution
05.2020 - 05.2025
Forklift Operator
Plastipak Packaging Inc.
07.2017 - 10.2019
Overnight Stocker
Walmart
06.2010 - 07.2017
GED -
North East High School