Marcus Shelton
Princeton,TX
Summary
Instructional Designer and Learning & Development professional specializing in education and compliance training. Developed training programs that transformed complex procedures into actionable learning experiences, resulting in enhanced onboarding efficiency and improved compliance and performance outcomes for adult learners. Focused on operational efficiency and team development through targeted training initiatives that consistently improved employee performance.
Overview
9
9
years of professional experience
Work History
Operations Trainer
K&M Tire
Delphos, United States
08.2025 - Current
- Conducted hands-on training sessions to improve team skills and knowledge retention.
- Collaborated with management to identify training needs and optimize program effectiveness.
- Coordinated workshops emphasizing product knowledge and operational excellence.
- Evaluated training effectiveness through employee performance assessments and utilized feedback to enhance future sessions.
- Prepared instructional materials including handouts, visual aids, and manuals.
- Maintained training documentation, ensuring alignment with company policies and facilitating audit readiness.
- Researched industry trends to inform training content and align with current developments.
Training & Development Manager (Contract)
JLH Training
Fort Wayne, United States
08.2024 - Current
- Designed and implemented comprehensive onboarding and training programs, increasing retention by 20%.
- Developed targeted training programs that enhanced employee skills and knowledge, aligning with organizational goals.
- Implemented e-learning solutions to provide flexible training options that accommodated diverse learning styles.
- Collaborated with department heads to assess training needs and define objectives aligned with business goals.
- Evaluated training effectiveness using participant feedback and assessments to guide future training development.
- Coordinated with departments to facilitate on-the-job training, ensuring employees met role-specific competencies.
5th Grade Teacher
St. Joseph Central Elementary School (Fort Wayne Community School)
Fort Wayne, United States
08.2024 - 06.2025
- Designed and implemented curricula tailored to diverse learning styles, enhancing student comprehension and participation.
- Facilitated training sessions that increased student engagement and retention through interactive learning strategies.
- Leveraged digital tools and educational platforms to enhance learning experiences.
- Collaborated with teams to develop training programs that ensured compliance and supported a positive learning environment.
- Analyzed performance metrics to identify areas for continuous improvement in educational outcomes.
7th Grade Science Teacher
Pierce Middle School
Merrillville, United States
08.2023 - 08.2024
- Facilitated hands-on experiments that enhanced student engagement and deepened understanding of scientific concepts.
- Facilitated hands-on experiments, increasing student engagement and comprehension of scientific concepts.
- Integrated technology into lessons to accommodate diverse learning styles and improve access to science content.
- Assessed student progress through various evaluation methods.
- Fostered positive, inclusive classroom environment that promoted respect and collaboration among students.
Associate SPED Teacher / Student Liaison
Richard Milburn School
Houston, United States
08.2022 - 08.2023
- Developed and implemented customized learning plans to address diverse student needs, enhancing overall learning outcomes.
- Modified instruction for students with IEPs to effectively meet individual learning requirements.
- Collaborated with educators and specialists to uphold educational standards and support student success.
- Established school-community partnerships through outreach events, increasing student engagement and support.
- Utilized digital tools and LMS to track student progress and facilitate e-learning initiatives.
Universal Banker
PNC Bank
Houston, United States
03.2022 - 08.2022
- Opened accounts and advised clients on tailored financial products to align with individual goals.
- Conducted financial assessments to personalize product offerings based on client needs.
- Resolved client issues to improve satisfaction and support client retention.
- Collaborated with team members to enhance service processes for improved client experience.
- Educated clients on compliance and financial best practices.
Member Experience Officer II
Mountain America Credit Union
Henderson, United States
03.2021 - 10.2021
- Guided members through loans and financial services, ensuring understanding of terms and conditions.
- Guided members through loans and financial services to ensure clarity of terms and conditions.
- Promoted financial literacy initiatives, enhancing members' knowledge for better financial management.
- Monitored member feedback to enhance service delivery and boost satisfaction.
- Collaborated with team to identify and implement improvements in member service processes.
Associate Banker
Chase Bank
Columbus, United States
09.2019 - 03.2021
- Exceeded sales targets through proactive client engagement, driving revenue growth.
- Developed and implemented tailored banking solutions to address client needs.
- Conducted financial assessments to identify opportunities for clients.
- Collaborated with team to streamline service delivery processes, enhancing overall client experience.
- Delivered personalized banking support, leading to heightened customer satisfaction.
Clerical Manager
Ohio BMV (JAMR Ventures)
Columbus, United States
08.2017 - 10.2020
- Implemented process improvements to streamline operations and enhance overall workflow.
- Managed daily office operations while ensuring adherence to documentation standards and procedures.
- Trained staff to improve front-office efficiency and elevate service delivery standards.
- Oversaw foreign visa and SR-22 processing, ensuring compliance with regulatory standards.
- Developed training materials and organized workshops to foster professional development.
Education
Bachelor of Science - Educational Leadership
Grand Canyon University
Grand Canyon, AZ03-2027
Bachelor of Science - Education
Wiley College
Marshall, TX08-2017
Skills
- Employee training
- Curriculum development
- Training methods
- E-learning solutions
- Educational assessment
- Performance evaluation
- Training assessment
- Regulatory compliance
- Stakeholder collaboration
- Learning management systems
- Strategic planning
- Decision-making
- Problem-solving abilities
- Classroom management
- Feedback delivery
- Employee engagement
- Effective communication
- Written communication
- Active listening
- Teamwork
- Conflict resolution
References
References available upon request
Personal Information
Education
true
Timeline
Operations Trainer
K&M Tire
08.2025 - Current
Training & Development Manager (Contract)
JLH Training
08.2024 - Current
5th Grade Teacher
St. Joseph Central Elementary School (Fort Wayne Community School)
08.2024 - 06.2025
7th Grade Science Teacher
Pierce Middle School
08.2023 - 08.2024
Associate SPED Teacher / Student Liaison
Richard Milburn School
08.2022 - 08.2023
Universal Banker
PNC Bank
03.2022 - 08.2022
Member Experience Officer II
Mountain America Credit Union
03.2021 - 10.2021
Associate Banker
Chase Bank
09.2019 - 03.2021
Clerical Manager
Ohio BMV (JAMR Ventures)
08.2017 - 10.2020
Bachelor of Science - Education
Wiley College
Bachelor of Science - Educational Leadership
Grand Canyon University