Work Preference
Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Volunteer
Open To Work

Marcus Shelton

Operation Trainer
Fort Wayne,United States

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Instructional DesignerLearning and Development SpecialistCorporate TrainerTraining Program ManagerCompliance Specialist

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Huntsville, ALHenderson, NVLas Vegas, NVDallas, TXPhoenix, AZ
Open to relocation: Yes

Salary Range

$60000/yr - $90000/yr

Important To Me

Work-life balanceCompany CultureWork from home optionHealthcare benefitsFlexible work hours

Summary

Experienced Instructional Designer and Learning & Development professional with expertise in education and compliance training. Focuses on developing training programs that convert intricate procedures into clear, actionable learning experiences. Achievements include increased onboarding efficiency, strengthened compliance measures, and improved performance of adult learners through targeted instructional strategies.

Overview

8
8
years of professional experience

Work History

Operations Trainer

K&M Tire
Delphos, United States
08.2025 - Current
  • Conducted hands-on training sessions to improve team skills and knowledge retention.
  • Evaluated training effectiveness through employee performance assessments and feedback.
  • Collaborated with management to identify training needs and implement program improvements.
  • Coordinated workshops emphasizing product knowledge and operational excellence.
  • Maintained training documentation to ensure compliance with company policies.
  • Prepared instructional materials including handouts, visual aids, and manuals.
  • Researched industry trends to stay current with developments in the field.

Training & Development Manager (Contract)

JLH Training
Fort Wayne, United States
08.2024 - Current
  • Designed and implemented comprehensive onboarding and training programs, increasing retention by 20%.
  • Evaluated training effectiveness through participant feedback and assessments.
  • Collaborated with department heads to determine training needs and objectives.
  • Developed targeted training programs to enhance employee skills and knowledge.
  • Implemented e-learning solutions to offer flexible training options.
  • Coordinated with departments to ensure employees received appropriate on-the-job training.

5th Grade Teacher

St. Joseph Central Elementary School (Fort Wayne Community School)
Fort Wayne, United States
08.2024 - 06.2025
  • Designed and implemented engaging curricula for diverse learning styles.
  • Facilitated dynamic training sessions that improved student engagement and retention.
  • Leveraged digital tools and educational platforms to enhance learning experiences.
  • Collaborated with teams to develop compliance-focused training programs.
  • Analyzed performance metrics to drive continuous improvement in educational outcomes.

7th Grade Science Teacher

Pierce Middle School
Merrillville, United States
08.2023 - 08.2024
  • Develop engaging, standards-aligned science curricula.
  • Facilitate hands-on experiments to enhance student understanding.
  • Implement technology in lessons to support diverse learning styles.
  • Assess student progress through various evaluation methods.
  • Maintain a positive, inclusive classroom environment.

Associate SPED Teacher / Student Liaison

Richard Milburn School
Houston, United States
08.2022 - 08.2023
  • Supported students with IEPs and modified instruction to meet individual needs.
  • Built school-community partnerships through outreach events to enhance student engagement.
  • Developed and implemented customized learning plans tailored to diverse learning styles.
  • Coordinated with educators and specialists to ensure compliance with educational standards.
  • Utilized digital tools and LMS to track student progress and facilitate e-learning initiatives.

Universal Banker

PNC Bank
Houston, United States
03.2022 - 08.2022
  • Opened accounts and advised clients on financial products.
  • Resolved client issues to enhance satisfaction and retention.
  • Conducted financial assessments to tailor product offerings.
  • Collaborated with team members to streamline service processes.
  • Educated clients on compliance and financial best practices.

Member Experience Officer II

Mountain America Credit Union
Henderson, United States
03.2021 - 10.2021
  • Guided members through loans and financial services, ensuring understanding of terms and conditions.
  • Promoted financial literacy initiatives to empower members with knowledge about managing finances.
  • Developed customized training materials to improve member engagement and understanding of services.
  • Collaborated with team to identify areas for process improvement in member service.
  • Monitored feedback to enhance service delivery and member satisfaction.

Associate Banker

Chase Bank
Columbus, United States
09.2019 - 03.2021
  • Provided personalized banking support to clients, enhancing customer satisfaction.
  • Achieved and exceeded sales targets through proactive client engagement.
  • Assisted in developing and implementing banking solutions tailored to client needs.
  • Collaborated with team members to improve service delivery processes.
  • Conducted financial assessments to identify opportunities for clients.

Clerical Manager

Ohio BMV (JAMR Ventures)
Columbus, United States
08.2017 - 10.2020
  • Managed daily office operations and ensured compliance with documentation standards.
  • Oversaw foreign visa and SR-22 processing to maintain regulatory adherence.
  • Trained staff, enhancing front-office efficiency and service delivery.
  • Implemented process improvements to streamline operations and increase productivity.
  • Developed training materials and organized workshops to foster professional development.

Education

Educational Leadership

Grand Canyon University
Grand Canyon, AZ
03-2027

Bachelor of Science - Education

Wiley College
Marshall, TX
08.2017

Skills

  • Employee training
  • Curriculum development
  • Classroom management
  • Educational assessment
  • Stakeholder collaboration
  • E-learning solutions
  • Performance evaluation
  • Regulatory compliance
  • Feedback delivery
  • Warehouse management
  • Logistics management
  • Employee engagement
  • Training methods
  • Written communication
  • Conflict resolution
  • Active listening
  • Teamwork
  • Classroom expertise
  • Finance
  • Creative solution development
  • Effective communication
  • Team-building activities
  • Training evaluation
  • Strategic planning
  • Learning management systems
  • Decision-making
  • Problem-solving abilities

References

References available upon request

Personal Information

Title: OPERATIONS TRAINER

Timeline

Operations Trainer

K&M Tire
08.2025 - Current

Training & Development Manager (Contract)

JLH Training
08.2024 - Current

5th Grade Teacher

St. Joseph Central Elementary School (Fort Wayne Community School)
08.2024 - 06.2025

7th Grade Science Teacher

Pierce Middle School
08.2023 - 08.2024

Associate SPED Teacher / Student Liaison

Richard Milburn School
08.2022 - 08.2023

Universal Banker

PNC Bank
03.2022 - 08.2022

Member Experience Officer II

Mountain America Credit Union
03.2021 - 10.2021

Associate Banker

Chase Bank
09.2019 - 03.2021

Clerical Manager

Ohio BMV (JAMR Ventures)
08.2017 - 10.2020

Educational Leadership

Grand Canyon University

Bachelor of Science - Education

Wiley College

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Marcus SheltonOperation Trainer