Chris Harris
Insurance
Frisco,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Manager, Home Office Claims/Litigation & ECL
Allstate
01.2009 - Current
- Directly oversee inventory of cases involving Claims against the company, including class action matters
- Work in conjunction with in-house counsel and retained outside counsel to achieve appropriate outcomes in the defense of the company
- Reviews, evaluates, and makes recommendations on behalf of the company on qualifying casualty claims where allegations have been intimated, to achieve appropriate outcomes
- Select and maintain outside counsel relationships.
Litigation Manager
Esurance
01.2003 - Current
- Identify, screen, and engage retained counsel as needed to existing panel Conduct periodic reviews and audits of outside and staff counsel to ensure quality, service levels and cost-effectiveness are aligned with company expectations
- Ensure internal billing guidelines are maintained through audits and other available data; intervene directly with counsel to overcome non-compliant billing or other service level challenges
- Review, propose and implement alternative fee arrangements where appropriate
- Maintain review processes that provide feedback from the claims department regarding retained and staff counsel performance
- Direct, maintain and enforce compliance with internal referral guidelines to optimize proper use of staff and retained counsel resources.
National Claims Manager
Esurance
01.2007 - 01.2009
- Manage multiple regional casualty teams across the country
- Manage and monitor all high-exposure and complex files
- Assists in development, improvement, and implementation of best practices and guidelines for casualty claims and litigation
- Lead quarterly claims review with Chief Claims Officer and CEO
- Oversees the audit program, prepares action plans, and reports, and presents findings to senior leadership
- Uses data to evaluate trends and activities related to pending and resolved claims
- Shares accurate reports with leadership
- Establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manage, coordinate, monitor and evaluate the activities of department staff directly
Casualty Claims Manager
Esurance
01.2005 - 01.2007
- Manages the reports on Casualty and No-Fault performance against the stated performance and quality standards
- Creates action plans in response to file audits and/or directives
- Works with management staff to ensure proper workflow and process management Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates
- Lead quarterly claims review with Chief Claims Officer and CEO
- Manages and monitors all high-exposure and complex files and works with the litigation management for monitoring and action plans
- Attends industry conferences to keep informed of changing laws and regulations.
Education
BS in Social Science -
Texas Wesleyan University
01.1994
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Performance Management
- Teamwork and Collaboration
- Business Planning
- Employee Coaching and Mentoring
Timeline
Manager, Home Office Claims/Litigation & ECL
Allstate
01.2009 - Current
National Claims Manager
Esurance
01.2007 - 01.2009
Casualty Claims Manager
Esurance
01.2005 - 01.2007
Litigation Manager
Esurance
01.2003 - Current
BS in Social Science -
Texas Wesleyan University
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