Dedicated insurance claims professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Litigation Claims Manager
Security First Insurance Company
Ormond Beach, United States
10.2021 - Current
Manage a team of eight (8) litigation specialists
Monitor and measure performances of team through a series of daily open file reviews, closed file reviews, weekly team meetings and monthly 1:1
Develop workflows integral to litigation file management and train team to expectations
Deliver performance evaluations for mid year and final year end appraisals and provide executive leadership tema and Human Resources with merit increase or re-classification recommendations
Complex Claims Manager
Security First Insurance
Ormond Beach, FL
02.2019 - 10.2021
Managed team of six (6) inside claims examiners
Developed process workflow for mediation handling
Developed process workflows for fire loss handling, non-weather water claims handling, civil remedy notice (CRN) handling, all-other physical damage handling
Monitor and measure performance of team through open and closed file audits, weekly team meetings and monthly 1:1
Large Loss Claims Manager
Citizens Property Insurance Corporation
Jacksonville, FL
06.2009 - 01.2019
Managed team of five (5) field adjusters and six (6) inside claims examiners
Created large loss handling processes and procedure workflow
Managed team of 40 independent adjusters (IA's) during Hurricane Irma and Michael response
Conducted off site IA onboarding and orientation for projected tropical storm (TS) Issac
Education
Associate of Applied Science - Electrical Technology
Tri Cities State Technical Institute
Blountville, TN
06.1985
Skills
Decision Making
Team Collaboration
Property Damage Assessment
Complex Problem Solving
Claims Evaluation
Litigation Management
Team Leadership
Public Speaking
Certification
Florida All-Lines 620 Adjuster License #E189247
IICRC - Fire and Smoke Restoration #6945866
IICRC - Water Remediation
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