Stacy Hobbs
Jacksonville Beach,Florida
Summary
Dedicated insurance claims professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Litigation Claims Manager
Security First Insurance Company
Ormond Beach, United States
10.2021 - Current
- Manage a team of eight (8) litigation specialists
- Monitor and measure performances of team through a series of daily open file reviews, closed file reviews, weekly team meetings and monthly 1:1
- Develop workflows integral to litigation file management and train team to expectations
- Deliver performance evaluations for mid year and final year end appraisals and provide executive leadership tema and Human Resources with merit increase or re-classification recommendations
Complex Claims Manager
Security First Insurance
Ormond Beach, FL
02.2019 - 10.2021
- Managed team of six (6) inside claims examiners
- Developed process workflow for mediation handling
- Developed process workflows for fire loss handling, non-weather water claims handling, civil remedy notice (CRN) handling, all-other physical damage handling
- Monitor and measure performance of team through open and closed file audits, weekly team meetings and monthly 1:1
Large Loss Claims Manager
Citizens Property Insurance Corporation
Jacksonville, FL
06.2009 - 01.2019
- Managed team of five (5) field adjusters and six (6) inside claims examiners
- Created large loss handling processes and procedure workflow
- Managed team of 40 independent adjusters (IA's) during Hurricane Irma and Michael response
- Conducted off site IA onboarding and orientation for projected tropical storm (TS) Issac
Education
Associate of Applied Science - Electrical Technology
Tri Cities State Technical Institute
Blountville, TN06.1985
Skills
- Decision Making
- Team Collaboration
- Property Damage Assessment
- Complex Problem Solving
- Claims Evaluation
- Litigation Management
- Team Leadership
- Public Speaking
Certification
- Florida All-Lines 620 Adjuster License #E189247
- IICRC - Fire and Smoke Restoration #6945866
- IICRC - Water Remediation
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