Megan Asmus
North Babylon,NY
Summary
Motivated, driven and dedicated insurance professional with 11 years of various claims experience at multiple levels.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Litigation Claims Manager
GEICO, Government Employees Insurance
Woodbury, NY
09.2020 - Current
- Responsible for a team of Litigation Claims Supervisors and Adjusters by fostering an inclusive, positive work environment
- Conduct reviews of high exposure claims (fatality losses, catastrophic injuries, complex
- Coordinate calibration sessions with our legal counsel to ensure proper claim resolution strategy is formulated and executed
- Lead Market Sector data analysis team and present quarterly results to stakeholders regarding the company's growth and profitability
- Hold monthly mentor sessions with future leaders
- Work with the talent management to identify future leaders and discuss development plans
- Conduct weekly significant injury claim calibration sessions with officers, legal and upper management to discuss case values, litigation strategy and coach
Property Damage and Pre-Litigation Claims Manager
GEICO, Government Employees Insurance
Houston, Texas
09.2017 - 09.2020
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Utilize claims adjusting license to manage teams handling complicated coverage issues, theft claims, commercial policy claims, as well as injury claims across multiple states
- Established and enforced new process and workflow related to third party injury claim handling. Built internal controls for tracking, reconciling and reporting to stakeholders regarding the impact on the organization's growth and profitability results
Call Center Manager
GEICO, Government Employees Insurance
Woodbury, New York
08.2016 - 09.2017
- Developed quality employees within call center to take over leadership positions.
- Oversaw performance targets for call center claims adjusters and supervisors
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Worked with our corporate call center management team and Responsible for staffing based on business projections to ensure we are available to our customers to provide outstanding service
Bodily Injury Claims Supervisor
GEICO, Government Employees Insurance
Seattle, Washington
02.2016 - 08.2016
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Conducted interviews, handed hiring and responsible for trainee performance and development.
Agile Product Owner
GEICO, Government Employees Insurance
Washington DC, Washington DC
07.2015 - 02.2016
- Represented the front line business on an Agile Scrum IT team which focused on self-service claim handling and system enhancements
- Oversaw entire product developments from vision and creation to rollout and delivery.
- Worked with multiple internal stakeholders of the business including claims, marketing, legal, IT, regional offices, and underwriting to build functionality to deliver a better customer experience and quality system enhancements. Gathered requirements, defined scopes, allocated resources and coordinated meetings to ensure successful completion of project demands.
- Broke project into epics and implementable user stories.
- Attended bi-weekly agile ceremonies, demos and production proving activities
Management Development Program
GEICO, Government Employees Insurance
Woodbury, New York
10.2010 - 07.2015
- Gained claim technical adjusting experience at multiple claim levels by handling calls with both internal and external customers, negotiating property damage and injury claims, identifying fraud and working with various Consistently exceeded goals and a top performing associate
- Mentored with company officers to discuss personal development opportunities, present project work findings and analysis
Education
Political Science
SUNY Cortland
Cortland, NYBachelor of Science - Political Science
Hofstra University
Hempstead, NYSkills
- Policy and Claims investigations
- Valuation knowledge
- Claims and Business Analysis
- Process Improvement
- Proficient in Microsoft Office - Excel, Word and PowerPoint
- Planning and Organization
Certification
- All-Lines Claims Adjuster License
- Lean Six Sigma: Yellow and Green Belt Certified
Timeline
Litigation Claims Manager
GEICO, Government Employees Insurance
09.2020 - Current
Property Damage and Pre-Litigation Claims Manager
GEICO, Government Employees Insurance
09.2017 - 09.2020
Call Center Manager
GEICO, Government Employees Insurance
08.2016 - 09.2017
Bodily Injury Claims Supervisor
GEICO, Government Employees Insurance
02.2016 - 08.2016
Agile Product Owner
GEICO, Government Employees Insurance
07.2015 - 02.2016
Management Development Program
GEICO, Government Employees Insurance
10.2010 - 07.2015
Political Science
SUNY Cortland
Bachelor of Science - Political Science
Hofstra University
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