Chris Hill
West Palm Beach,FL
Summary
Driving sales growth by up to 25% at bartaco, I excel in high-volume operations and team leadership. Skilled in cultivating strong culture and enhancing guest relations, I deliver results through strategic management and dynamic team development, consistently elevating performance and customer satisfaction in fast-paced hospitality or fitness environments.
Overview
16
16
years of professional experience
Work History
NRO General Manager
Loco Taqueria & Oyster Bar
West Palm Beach, Florida
01.2025 - 03.2026
- Interviewed, hired, onboarded and arranged training for all FOH positions
- Coordinated with construction and vendors for installation of utilities, equipment, draft lines, soda lines, cable, phone, and wifi, Point of Sale Systems, sound, lighting, and more
- Assisted in managing licensing processes with the City of West Palm
- Participated in strategy meetings for marketing the restaurant
- Arranged meetings with all major liquor distributors and sourced all liquor, beer, wine including over 150 tequilas.
- Sourced all glassware and smallwares, set pars for running inventory and storage
- Organized training team roles, training materials for trainees
- Set manager schedule and oversaw all schedules and managed labor costs
- Oversaw cash handling procedures, ensured accurate tip distribution, and completed cash reconciliation
- Managed timesheets and processed payroll
- Oversaw reservation systems, ensured VIP experiences, and facilitated event planning
General Manager and NRO GM
bartaco
06.2019 - 12.2024
- Included GM roles in : Nashville (2019), West Hartford, CT (2020-2021), Aventura, FL NRO (2021), DC NRO (2022), Boston, MA (2022-2024 including Brookline and Fenway NRO), Hingham, MA NRO (2024)
- Oversaw all operations, FOH and BOH
- Sales growth between 10-25% year over year
- Maintaining a sub 50 prime cost
- Managing and maintaining a sub 29 labor percentage (including mgmt)
- Coordinated inventory management processes for timely replenishment of supplies and ingredients.
- Instilling a strong culture, solidifying the team resulting in low turnover
- Monthly manager one-on-ones and development plans
- Facility and maintenance management
- Maintaining strong guest sentiment
- Recruiting both hourly and management team members, handling all hiring and onboarding
- Overseeing of all ordering, food, beverage, smallwares, chemicals, etc.
- Developed community outreach programs to enhance local engagement
- Organized catering and private events to meet client needs
- Implemented guest recovery strategies to address negative experiences
Assistant General Manager
bartaco
01.2016 - 01.2019
- Head of training. Tasks included recruiting, setting up interviews, performing interviews, onboarding, orientation, writing training schedules, and daily check ins with trainees
- Bar and beverage manager. Tasks included weekly inventory, product ordering, hiring and training, scheduling, and maintaining bar cleaning lists.
- Drafted daily work rosters and oversaw floor activities to ensure smooth service.
- Developed and organized front-of-house work schedules to optimize service efficiency.
- Cultivated positive guest relationships to improve guest retention rates.
- Responded to all guest reviews to address concerns and improve service quality.
- Smallwares and chemical ordering, maintaining budget
Bartending NRO Trainer/Key Holder
bartaco
01.2015 - 01.2016
- Providing top tier service to guests in a high volume setting
- Demonstrated extensive knowledge of tequila and spirits, enhancing guest experience in a high-volume bar setting.
- Ability to multitask and make craft, freshly squeezed cocktails in a timely manner
- Cultivated relationships with regulars to enhance bar business and foster customer loyalty.
- Traveled with training team to new restaurant openings, set up bar, and trained team on bartaco service standards, establishing strong first impressions in new markets.
- Floor management, guest interaction, labor management.
Bartender, Shift Leader
Hanafins Pub
Glastonbury, Connecticut
06.2012 - 11.2014
- Managed bar operations, ensuring smooth service during peak hours.
- Established drink preparation and presentation standards to ensure consistent quality and customer satisfaction.
- Prepared and served a variety of cocktails and beverages to customers.
- Engaged with customers to create memorable experiences and foster satisfaction at the bar.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Resolved customer complaints to maintain a welcoming and positive atmosphere.
- Maintained cleanliness and organization of the bar area for safety compliance.
- Performed opening and closing duties including restocking supplies.
- Handled cash transactions and processed payments efficiently at the register.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Personal Trainer/Assistant Manager
Solo Fitness Personal Training Studio
Glastonbury, Connecticut
05.2010 - 11.2014
- Conducted one-on-one training sessions to enhance client performance.
- Developed personalized fitness programs for diverse client needs.
- Monitored client progress and adjusted training plans accordingly.
- Educated clients on nutrition and healthy lifestyle choices.
- Demonstrated safe and proper exercise techniques to clients.
- Maintained a clean and organized training environment for safety.
- Collaborated with other fitness professionals to share best practices.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Managed facility operations, maintaining equipment and cleanliness standards consistently.
- Developed and executed marketing strategies that attracted new members and enhanced retention of existing clientele.
- Forged partnerships with local businesses to promote community wellness initiatives and events.
- Managed accurate records of membership sales, billing, and receivables to ensure financial accountability.
Education
B.S. - Exercise Science and Facility Management
Eastern Connecticut State University
01-2010
Skills
- Operational efficiency
- High-volume operations
- Team leadership
- Staff recruitment
- Payroll administration
- Sales development
- Team leadership
- Guest relations
- Guest relations
Timeline
NRO General Manager
Loco Taqueria & Oyster Bar
01.2025 - 03.2026
General Manager and NRO GM
bartaco
06.2019 - 12.2024
Assistant General Manager
bartaco
01.2016 - 01.2019
Bartending NRO Trainer/Key Holder
bartaco
01.2015 - 01.2016
Bartender, Shift Leader
Hanafins Pub
06.2012 - 11.2014
Personal Trainer/Assistant Manager
Solo Fitness Personal Training Studio
05.2010 - 11.2014
B.S. - Exercise Science and Facility Management
Eastern Connecticut State University