Christopher Jack
Denver,CO
Summary
High-performing project/sales manager with over 11 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
16
16
years of professional experience
Work History
Uber Partner
Uber And Lyft
Denver, CO
06.2017 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained cleanliness of interior and exterior of vehicle.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Over 16000 total rides while maintaining a 5 star rating.
Project Manager
TelcoDen
Walford, IA
02.2015 - 05.2020
- Managed estimation processes by preparing specialty subcontractor bid packages, material procurement for project management, contract reviews and action list preparation.
- Defined project deliverables and monitored status of tasks.
- Updated project plans based on changing objectives, specifications and staff availability.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Developed and implemented new sales strategies to update product lines.
General Manager
ElectraCigz
Cedar Rapids, IA
05.2011 - 11.2014
- Created a start-up from the ground up and opened a retail location.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Supported all sales team members to drive growth and development.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Cultivated long-lasting relationships with existing clients through consistent and attentive post-sales assistance.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
Customer Service Manager
Vonage VoIP Forum
Cedar Rapids, IA
04.2008 - 05.2010
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
- Trained new employees on company policies, procedures, phone techniques and customer service standards.
Education
Some College (No Degree) - Gaming Science
University of Nevada - Las Vegas
Las Vegas, NVSome College (No Degree) - Business Administration And Management
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Marion High School
Marion, IA05.2005
Skills
- Customer service-oriented
- Adept at closing sales
- Account management
- Sales Associate of the Month Award x4
- Proven sales track record
- Self-sufficient
- Work flow planning
- Systems implementation
- Client rapport
- Project management
Timeline
Uber Partner
Uber And Lyft
06.2017 - Current
Project Manager
TelcoDen
02.2015 - 05.2020
General Manager
ElectraCigz
05.2011 - 11.2014
Customer Service Manager
Vonage VoIP Forum
04.2008 - 05.2010
Some College (No Degree) - Gaming Science
University of Nevada - Las Vegas
Some College (No Degree) - Business Administration And Management
Kirkwood Community College
High School Diploma -
Marion High School
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