Highly efficient Team Lead well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Src Associate
Petsmart Hotel
10.2022 - Current
Frontline staff, Schedule/Upsell Appointments, Call Center environment/ work, Customer relations, Customer satisfaction, Excel, Microsoft system and Word document work
Medical Administrative assistant
Cigna Medical Group
02.2021 - 10.2022
Frontline staff, Collaborate with business partners, Call Specialist, IT staff and Management, Call Center environment/ work, Customer relations, Customer satisfaction, Excel, Microsoft system and Word document work
Worldwide rescue and security specialist level 1
AGIA
01.2020 - 02.2021
Frontline staff, Collaborate with business partners, Call Specialist, IT staff and Management, Call Center environment/ work, Customer relations, Customer satisfaction, Excel, Microsoft system and Word document work
Children's Team Lead/ Cafe Team Lead/ Receiving Lead
Barnes And Noble
03.2015 - 01.2020
Participated in/ lead tasks for development of the company, Assigning project and self lead work, Working with customers and customer satisfaction, Tracking inventory and doing shipments, Ordering product and waste management, Hosting and Planning events, Cleaning and cash handling
Team Lead
Chuck E Cheese
06.2011 - 03.2015
Providing scheduling needs, Inventory, Staff management, Enforcing tasks, Cash handling including bank runs and store safety, Coordinating employees and scheduling needs/ concerns, Cooking, Party Hosting, Wearing the Costume, and Dancing
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ
06.2011
Skills
Cash Handling
Data Entry
Management Support
Workplace Safety
Preparing Reports
Event Coordination
Issue Resolution
Computer Skills
Core Accomplishments
Gained I.T. Support Certificate from Coursera, Promoted to Team Lead in multiple departments, Top performer in company taking most sales calls constantly for a year, Implemented inventory control and distribution processes, Managed a whole departments staffing needs and schedules to increase production growth, Helped support employees and bring their concerns to light
Leadership Profile
Highly motivated and innovative in getting results. Hard working and has been moving forward in the companies I have worked for. Demonstrated consistency and driving innovation and coordinating with business goals.
Certification
IT Support Fundamentals, Google Coursera - 2023
Timeline
Src Associate
Petsmart Hotel
10.2022 - Current
Medical Administrative assistant
Cigna Medical Group
02.2021 - 10.2022
Worldwide rescue and security specialist level 1
AGIA
01.2020 - 02.2021
Children's Team Lead/ Cafe Team Lead/ Receiving Lead