Chris Lee
La Vergne,TN
Overview
21
21
years of professional experience
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Work History
Operations Manager
Microvast
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented SAP system and developed strategic designs and procedures.
- Managed new facility start-up and installation of over 3,000 machines.
- Standardized operational training frameworks and developed comprehensive training programs.
- Designed product and shipping labels and implemented labeling standards.
- Managed vendor relationships and contract negotiations.
- Contributed to product quality and manufacturing efficiency, achieving ISO 9001 & IATF 16949 certifications.
Operations Coordinator
Gutterglove
01.2021 - 04.2023
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Managed shipping, receiving, and material handling operations.
- Maintained growth-oriented and safe environment.
- Oversaw inventory-related processes and ensured proper inventory levels.
- Developed standard operating procedures and provided operational reports.
- Picked, packed and shipped 200-1800 customer orders daily.
Store & Warehouse Manager
Consumer Depot
10.2016 - 01.2021
- Conducted routine audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved customer service standards and trained employees.
- Implemented quality control checkpoints to comply with Amazon & eBay's standards.
- Spearheaded marketing campaigns and managed customer return process.
- Developed merchandising standards and plan-o-grams.
- Managed warehouse that picked, packed and shipped 3,000 - 15,000 orders daily.
Store Manager
Tractor Supply Company
09.2008 - 09.2016
- Managed daily operations to ensure smooth functioning of retail store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele and increase OSAT scores.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Exceeded sales and profit goals for seven consecutive years.
- Recruited top-performing individuals and coached employees.
- Operated high visibility showcase stores for 3 years.
Education
Bachelor of Science - Liberal Arts - Business Admin. & Computer Science
Middle Tennessee State University
Murfreesboro2014
Skills
- Problem-Solving
- Team Leadership & Training
- Warehouse & Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Project Management
- Continuous improvements
- Quality Assurance Controls
- Logistics Management
- Cross-Functional Collaboration
Timeline
Operations Manager
Microvast
04.2023 - Current
Operations Coordinator
Gutterglove
01.2021 - 04.2023
Store & Warehouse Manager
Consumer Depot
10.2016 - 01.2021
Store Manager
Tractor Supply Company
09.2008 - 09.2016
Bachelor of Science - Liberal Arts - Business Admin. & Computer Science
Middle Tennessee State University
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