Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Chris Locsin

San Jose,CA

Summary

Enthusiastic General Manager with over 15 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and working with customers to create the lasting, fruitful relationships. Focused on motivating employees and working with diverse personality types to drive improvements.

Overview

25
25
years of professional experience

Work History

Production Manager

Premier Mortgage Resources, LLC
Roseville, CA
01.2022 - Current
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Resolved issues quickly to maintain productivity goals.
  • Assisted in customer communication, relaying timelines and expectations to create optimum customer experience

Affinity Customer Service Manager

Goodleap
Roseville, CA
12.2020 - 01.2022
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets
  • Pushed team to achieve 2nd highest sales numbers in the entire retail division
  • Resolved concerns with products or services to help with retention and drive sales.

General Manager

Hi5 Produce
Morgan Hill, CA
10.2000 - 06.2020
  • Grew gross revenue from $200,000 to over $3,000,000 annually.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Worked diligently to resolve unique and recurring issues, promoting loyalty and enhancing operations.
  • Formulated and presented innovative strategies to team members, executives and customers to build a foundation for successful business.
  • Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
  • Established strong relationships with contacts at fortune 500 companies to create long-lasting subscription
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Developed social media marketing through the YouTube show, 30 Second Fruit Lesson, with GoodBuddy Studios.

Convention Services Manager

The New Jefferson Arms
St. Louis, CA
01.2006 - 07.2006
  • Supervised onsite team including caterers, audio-visual technicians, and facility management team.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
  • Interviewed clients to understand event scopes of work, established budgets and determined timelines for catering, guest list finalization, rehearsal, ceremonies, and receptions.
  • Booked every available weekend in the summer of 2006.

Leasing Agent

The New Jefferson Arms
St. Louis , MO
03.2004 - 07.2006
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Kept meticulous records of all correspondence between management and tenants.
  • Performed thorough background checks on all applicants, obtaining necessary documentation of rental history, credit history, and income qualification.
  • Distributed and followed up on tenant renewal notices.
  • Led entire team in units leased.
  • Promoted to Convention Service Management position as a result of positive reviews from ownership.

Education

Some College (No Degree) - General Studies

Cabrillo College
Aptos, CA

Skills

  • Sales Training
  • Staff Management
  • Business-to-Business Sales
  • Property tours and inspections
  • Database Management
  • Relationship building and retention
  • Data Analysis
  • Employee Training
  • Business Development
  • Lease oversight
  • Client needs assessment

Affiliations

Multicultural Arts Leadership Initiative

Timeline

Production Manager

Premier Mortgage Resources, LLC
01.2022 - Current

Affinity Customer Service Manager

Goodleap
12.2020 - 01.2022

Convention Services Manager

The New Jefferson Arms
01.2006 - 07.2006

Leasing Agent

The New Jefferson Arms
03.2004 - 07.2006

General Manager

Hi5 Produce
10.2000 - 06.2020

Some College (No Degree) - General Studies

Cabrillo College

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Chris Locsin