Christopher Madison
Chicago,IL
Summary
Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Seasoned Collections Specialist with a background in managing and resolving delinquent accounts. Skilled in fostering positive relationships with customers while upholding credit policies, leading to effective collection efforts. Notable strengths include negotiation, problem-solving, and communication skills which have consistently mitigated financial losses in previous roles.
Overview
15
15
years of professional experience
Work History
Collections Specialist
The Law Office Of Caesar and Bender
Chicago, IL
05.2022 - 03.2025
- Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collections practices.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
Collections Specialist
Harris & Harris Ltd
Chicago, IL
10.2019 - 03.2022
- Notified customers of delinquent medical accounts, with an attempt to collect outstanding amounts. amounts
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Met demands of busy collections group by performing high volume of daily calls
- Reviewed accounts to determine payment plan compliance
- Recorded and updated customer personal accounts with accurate contact information
- Negotiated credit extensions to assist customers in paying overdue accounts
- Located debtors by utilizing skip tracking and other strategies
Housekeeping Attendant
Jackson Park Supportive Living
Chicago, IL
01.2017 - 10.2019
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills
- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Removed all trash from rooms and replaced liners to wastebaskets
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills
- Interacted pleasantly with clients and guests when performing daily duties
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Employed deep-cleaning techniques for areas in need of additional sanitation
Collections Specialist
DYNIA & ASSOCIATES LLC
DES PLAINES, IL
02.2010 - 01.2016
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Recorded and updated customer personal accounts with accurate contact information
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Met demands of busy collections group by performing high volume of daily calls
- Reviewed accounts to determine payment plan compliance
- Negotiated credit extensions to assist customers in paying overdue accounts
- Located debtors by utilizing skip tracking and other strategies
Education
High School Diploma -
Dunbar Vocational Highschool
Chicago, IL06.1994
Skills
- Records maintenance
- Customer research
- Payment acceptance
- Call center background
- Medical Debt
- Debt collection
- Skip tracing
- Payment processing
- Data entry
- Customer service
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Latitude Software
- Facs system
Timeline
Collections Specialist
The Law Office Of Caesar and Bender
05.2022 - 03.2025
Collections Specialist
Harris & Harris Ltd
10.2019 - 03.2022
Housekeeping Attendant
Jackson Park Supportive Living
01.2017 - 10.2019
Collections Specialist
DYNIA & ASSOCIATES LLC
02.2010 - 01.2016
High School Diploma -
Dunbar Vocational Highschool
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