Chris Martin
Coatesville
Summary
Dedicated order fulfillment lead with a focus on customer service and operational efficiency. Recognized for training new associates and enhancing order fulfillment processes, committed to delivering exceptional service and driving team performance.
Overview
7
7
years of professional experience
Work History
Order Fulfillment Lead
Giant Food Stores
Malvern, PA
03.2025 - Current
- Coordinated daily fulfillment operations to ensure timely and accurate order processing.
- Trained new team members on operational procedures.
- Streamlined workflow processes to enhance productivity.
- Collaborated with cross-functional teams to resolve customer service issues effectively.
Order Fulfillment Associate
Giant Food Stores
Malvern, PA
08.2020 - 03.2025
- Processed and fulfilled customer orders efficiently, ensuring accuracy and timeliness.
- Collaborated with team members to streamline order picking and packing processes.
- Trained new associates on best practices for order fulfillment.
- Provided customer service by addressing inquiries related to orders and any necessary refunds/credits.
Cashier
Giant Food Stores
Malvern, PA
04.2019 - 08.2020
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Assisted in training new cashiers on register operations and customer service protocols.
Education
High School Diploma -
Coatesville Area High School
Coatesville, PA06-2014
Skills
- Order picking/fulfillment
- Time management
- Workload prioritization
- Customer service
- Problem-solving
- Dependable and reliable
- Attention to detail
- Critical thinking
- Adaptability and flexibility
- Cash handling
- Stocking
- Cash register operations
Timeline
Order Fulfillment Lead
Giant Food Stores
03.2025 - Current
Order Fulfillment Associate
Giant Food Stores
08.2020 - 03.2025
Cashier
Giant Food Stores
04.2019 - 08.2020
High School Diploma -
Coatesville Area High School