Chris Martinez
Albuquerque,NM
Summary
Proven leader with extensive experience in customer service and store management, notably at Fidelity Investments. Excelled in conflict resolution and computer proficiency, enhancing customer satisfaction and loyalty. Demonstrated critical thinking and problem-solving abilities, leading to a significant improvement in operational efficiency and team performance.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Fidelity Investments
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Work in the pension, 401 (k) and chat departments.
Store Manager
Acceptance Now
03.2014 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Circle K
06.2009 - 11.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Chef
Flying Star
04.2006 - 12.2009
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Assistant Manager
SUBWAY®Restaurants
06.2004 - 12.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Bob's Burgers
05.2000 - 12.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Albuquerque Vocational High School
Albuquerque, NM05.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Computer Proficiency
- Call center experience
- Problem Resolution
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Representative
Fidelity Investments
12.2021 - Current
Store Manager
Acceptance Now
03.2014 - 12.2021
Store Manager
Circle K
06.2009 - 11.2013
Chef
Flying Star
04.2006 - 12.2009
Assistant Manager
SUBWAY®Restaurants
06.2004 - 12.2006
Cashier
Bob's Burgers
05.2000 - 12.2004
High School Diploma -
Albuquerque Vocational High School
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