Chris Martinez
Rio Rancho,NM
Summary
Proactive and adaptable professional with versatile experience in mental health support and child development. Recognized for strong conflict resolution and communication skills, contributing to effective crisis intervention and collaborative efforts with multidisciplinary teams.
Compassionate professional skilled in mental health support, child development, and crisis intervention. Committed to fostering effective communication and conflict resolution, enhancing teamwork and individual growth.
Overview
10
10
years of professional experience
Work History
YCS
AMIkids
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted youth in developing coping strategies and social skills.
- Monitored daily activities to ensure safety and compliance with regulations.
- Facilitated group discussions to promote teamwork and conflict resolution.
- Documented behaviors and progress in individual care plans for review.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Supported crisis intervention efforts, applying de-escalation techniques effectively.
- Maintained accurate records of incidents, ensuring timely reporting and follow-up.
- Implemented recreational activities to encourage engagement and personal growth.
School Bus Driver
Rio Rancho School District
10.2024 - Current
- Ensured student safety during transportation by adhering to established safety protocols.
- Conducted pre-trip inspections to maintain vehicle readiness and compliance with regulations.
- Assisted students with boarding and disembarking, promoting a supportive environment.
- Maintained accurate records of routes, student counts, and incidents for administrative purposes.
- Communicated effectively with school staff and parents regarding transportation schedules and concerns.
- Adapted to changing traffic conditions while ensuring timely arrivals at designated stops.
- Ensured student safety during transportation by adhering to established safety protocols and traffic regulations.
IT Specialist
Unity BPO
07.2022 - 04.2024
- Diagnosed and resolved hardware and software issues for end-users, enhancing system performance.
- Implemented IT support processes that improved response times and user satisfaction.
- Configured and maintained network devices to ensure reliable connectivity across office locations.
- Conducted training sessions for staff on new software applications, promoting efficient usage and productivity.
Escalations Manager
Convergys
03.2019 - 10.2019
- Managed escalated customer complaints, ensuring timely resolution and satisfaction.
- Analyzed root causes of issues to implement effective corrective actions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Developed training materials for team members on escalation procedures and best practices.
- Mentored junior staff on conflict resolution techniques and escalations management strategies.
- Led cross-functional teams to resolve escalated customer issues efficiently.
Customer Service Manager
Convergys
09.2015 - 01.2018
- Led customer service initiatives to enhance team performance and operational efficiency.
- Developed training materials and programs for new hires to ensure consistent service quality.
- Analyzed customer feedback to identify trends and implement service improvement strategies.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Mentored staff in conflict resolution techniques, fostering a positive customer experience culture.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Rio Rancho High
Rio Rancho, NM05-2002
Skills
- Professional boundaries
- Self-care techniques
- Positive reinforcement
- Mental health support
- Child development
- Individualized planning
- Educational support
Timeline
YCS
AMIkids
02.2025 - Current
School Bus Driver
Rio Rancho School District
10.2024 - Current
IT Specialist
Unity BPO
07.2022 - 04.2024
Escalations Manager
Convergys
03.2019 - 10.2019
Customer Service Manager
Convergys
09.2015 - 01.2018
High School Diploma -
Rio Rancho High