MAXINE LATOUCHE
Marietta,GA
Summary
Client-centered human services professional bringing strengths in family support, confidential documentation, and coordinated service planning. Uses active listening, problem-solving, and respectful communication to identify barriers, manage referrals, and help families access resources that support stability and positive outcomes.
Overview
24
24
years of professional experience
Work History
Family Advocate
Easter Seals North Georgia
Avondale Estates, GA
07.2022 - Current
- Providing family advocacy and case management by connecting families with community resources, programs, and appropriate support services.
- Conduct comprehensive family needs assessments to identify strengths, concerns, barriers, and service needs, and support individualized service planning.
- Collaborated with school personnel, parents, mental health providers, and other partners to enhance coordination and integration of student and family services.
- Developed and implemented strategies that reduced family conflict and strengthened family relationships through effective problem resolution.
- Follow up on identified needs and referrals to help families access available community supports and services.
- Built positive relationships with families and service partners through responsive communication and active listening.
- Maintain accurate, timely case documentation and update records to support continuity of services and effective follow-up.
- 4 Years
Unit Secretary
Montefiore New Rochelle Hospital
New Rochelle, NY
08.2002 - 11.2019
- Greeted and assisted patients, provided information, answered questions, and scheduled appointments to ensure smooth patient flow.
- Answered telephone calls, provided information, responded to inquiries, and directed calls to appropriate staff to facilitate communication.
- Organized and maintained patient chart filing systems to support efficient access to information for clinical and administrative staff.
- Prepared and processed patient referrals and transfer requests while maintaining accurate documentation.
- Processed patient payments, scanned identification and insurance cards, and maintained accurate records to uphold office procedures.
- Maintained patient confidentiality and handled sensitive information in accordance with HIPAA requirements.
Education
Master of Education - School Counseling
LIU Hudson
Purchase, NY12-2017
Bachelor of Science - Behavioral Sciences
Mercy College
Dobbs Ferry, NY05-2011
Associate of Arts - Human Services
Westchester Community College
Valhalla, NY05-2008
Skills
- Family advocacy
- Family Needs Assessments
- Case management
- Support planning
- Service assessment
- Community Resource Referrals
- Professional boundaries
- School collaboration
- Crisis/Concern Identification
- Client-centered support
- Community Outreach
- Case documentation
- Documentation
- Data Management
- Follow-through
- Problem Solving & Follow-Up
- Client engagement
- Advocacy
- Collaborative teamwork
- Communication
- Conflict resolution
- Cultural sensitivity
- Professional boundaries
- Confidentiality & HIPAA Practices
- Professional boundaries
- Confidentiality
Credentials & Professional Training
- Mandated Reporter Training
- Child Abuse & Neglect Training
- Family Engagement Training
- CPR & First Aid Training
Timeline
Family Advocate
Easter Seals North Georgia
07.2022 - Current
Unit Secretary
Montefiore New Rochelle Hospital
08.2002 - 11.2019
Master of Education - School Counseling
LIU Hudson
Bachelor of Science - Behavioral Sciences
Mercy College
Associate of Arts - Human Services
Westchester Community College