Summer Sudds
Cedar Hill,TX
Summary
Hardworking and passionate case manager with strong organizational skills eager to pursue Assistant Director of support Services position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Family Advocate
Dallas Children's Advocacy Center
04.2023 - Current
- Provide client education regarding the purpose of investigation, prosecution, and treatment by meeting with families following the Forensic Interview
- Provide, in conjunction with therapist and linkage with other service agencies, assistance with access to services such as protective orders, housing, public assistance, domestic violence intervention, and transportation
- Assist families with case management and crisis intervention,
- Administer initial assessments with families to determine further needs
- Provide court readiness and accompaniment
- Utilizes crisis intervention and de-escalation skills
- Collaborates with the Dallas Children's Advocacy Center MDT (multi-disciplinary team) to exchange information that is pertinent to the client's case and safety and be able to work with the following partners:
- Providing court readiness sessions upon request
- Providing court accompaniment upon request.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
Services Investigator
Adult Protective, DFPS, Adult
11.2021 - 04.2023
- Protective Services
- Obtains information; investigates reports of alleged abuse, neglect, or exploitation of the elderly or adults with disabilities; and investigates emergency situations
- Writes reports summarizing the facts obtained during the investigations and takes corrective action
- Assesses client needs for degree and priority of services and develops service plans
- Advises, counsels, and interviews clients, family members, and others to gather social, functional, and physical and mental health information for evaluation
- Advises and counsels clients and caregivers during stressful situations
- Removes persons in dangerous situations from homes and admits them to emergency shelters until other services are found
- Arranges for medical and psychiatric examinations or treatments
- Monitors service plans to ensure that the needs of the elderly or adults with disabilities are met
- Prepares and maintains case documentation
- Testifies in court
- May make presentations and participate in community awareness and related activities to inform the public about the program
- May prepare statistical and special reports for management.
Wraparound Care Coordinator
Choices Coordinated Care Solutions
12.2020 - 11.2021
- Can articulate the mission, vision and values of Choices and the practice of the
- Intercept model
- Manages a typical caseload of 20-30 families within the financial parameters of the case rate or other established financial protocol
- Effectively manages a schedule that includes meeting with families a minimum oftimes per week, maintaining accurate documentation and actively participates in weekly supervision and consultation meetings
- Maintains a flexible, non-traditional schedule including evenings and weekends to provide services to families based upon their availability
- Maintains a flexible, non-traditional schedule for crisis support M-F 24/hours a day with weekend rotations
- Ensures all elements on the task timeline are completed within their associated time parameters
- Communicates timely with Supervisor and other members of the team to coordinate services for youth and families
Investigator
DFPS, Child Protective Services
08.2019 - 12.2020
- Responding quickly in crisis situations that involve children in an abusive or neglectful situation
- Investigating reports of child abuse or neglect, and taking the necessary steps to protect children
- Checking children for signs of abuse or neglect
- This may involve serious injuries
- Conducting forensic investigations and assessments to determine risk of harm to children
- Interviewing people, such as the person who reports abuse, family members, doctors, nurses, and others familiar with the family situation
- Talking frankly and objectively with families about personal and private matters, such as income, sex, abuse, and personal relationships
- Maintaining a balance of objectivity and empathy for families in stressful and crisis situations
- Documenting all relevant information and completing all required forms
- Testifying in court
- Respecting cultural diversity among coworkers and all work-related contacts.
Child Care Licensing Inspectors IV
Texas Health And Human Service Commission
06.2018 - 08.2019
- Texas Health and Human Services Commission
- Investigates complaints of abuse/neglect in licensed/registered and unregulated facilities
- Investigates complaints of standards violations in licensed and registered childcare facilities
- Investigates complaints alleging illegal childcare
- Documents findings of investigations and notifies childcare providers of findings and any corrective or adverse actions being taken
- Responds to emergency complaints of abuse/neglect in licensed/registered and illegal childcare operations
- Performs other duties as assigned and required to maintain unit operations
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all workrelated contacts.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Case Manager
Goodwill Industries of Dallas
08.2016 - 06.2018
- Recommend improvements and analyze all data to facilitate effective implementation of all improvement process to assist clients increase business
- Ensure achievement of all business objectives and coordinate with clients to ensure optimal processes and administer progress of all business to ensure compliance to all goals
- Prepare all reports for client business on weekly, monthly and quarterly basis and maintain client files for all documents and ensure effectiveness of implementation for all operations
- Coordinate with internal stakeholders and provide support to customers on all process improvement processes and maintain effective professional relationships with all clients
- Prepare and deliver all presentation in meetings and schedule all meeting with clients to advocate various improvements to businesses and recommend required process development
- Ensure achievement of all business objectives and provide required resolution and coordinate with
- Supervisor to ensure achievement of all market goals and escalate issues if required
- Prepare schedule and documentation for all client projects and collaborate with clients to evaluate it on regular basis.
Education
High School Diploma -
Huntington High School
Huntington, LABachelor's degree - Sociology
Wiley college School
Master of Science - Counseling
Southern Methodist University
Dallas, TX05.2028
Skills
- Crisis Intervention
- Incident Management
- Client documentation
- Client Education
- Case Management
- Effective Communication
- Case Tracking and Follow up
- Eligibility Assessments
- Client Advocacy
- Family Advocacy
- Crisis Intervention Strategies
- Family Support
- Family Services
- Client Needs Assessment
- Community Referrals
- Home Visits
- Multicultural Sensitivity
- Community Resources
- Family advocacy
- Case tracking and follow up
- Relationships and rapport
Timeline
Family Advocate
Dallas Children's Advocacy Center
04.2023 - Current
Services Investigator
Adult Protective, DFPS, Adult
11.2021 - 04.2023
Wraparound Care Coordinator
Choices Coordinated Care Solutions
12.2020 - 11.2021
Investigator
DFPS, Child Protective Services
08.2019 - 12.2020
Child Care Licensing Inspectors IV
Texas Health And Human Service Commission
06.2018 - 08.2019
Case Manager
Goodwill Industries of Dallas
08.2016 - 06.2018
High School Diploma -
Huntington High School
Bachelor's degree - Sociology
Wiley college School
Master of Science - Counseling
Southern Methodist University