Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Micucci

Poughkeepsie,NY

Summary

Results-driven professional with strong leadership skills in team management and staff training. Experienced in overseeing operations and ensuring high standards of service, committed to enhancing customer experiences and driving project success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food Server

Red Lobster
09.2021 - 05.2024
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized dining experiences.
  • Managed food and beverage orders efficiently, coordinating with kitchen staff to uphold quality standards.
  • Trained new servers on menu offerings, service protocols, and best practices for enhancing guest interactions.
  • Resolved customer complaints promptly

Intern Director

Hackett Hill Day Camp
06.2018 - Current
  • Oversaw daily operations, ensuring a safe and supportive environment for campers and staff.
  • Created and managed intern schedules and group lists.
  • Conducted exit interviews with departing interns to gather valuable feedback for program improvement.
  • Assisted in recruiting, hiring, and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Project Estimate Manager

Eastern Bridge Works
01.2022 - Current
  • Analyzed bridge projects to identify those requiring spray-applied waterproofing
  • Reviewing plans and specifications to determine the scope and material requirements
  • Compile and present key project details for internal estimating and coordinate with bridge contractors to obtain bid dates, schedules, and pricing information

Food Server

TGI Fridays
07.2024 - 11.2024
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations at all times.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Education

Associate of Science - Liberal Arts

Dutchess Community College
Poughkeepsie, NY
05-2026

Bachelor of Science - Nursing

Mount Saint Mary College
Newburgh, NY
05-2029

Esthetics -

Capri School of Esthetics
Newburgh, NY
05-2025

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Documentation and reporting
  • Project management
  • Shift scheduling
  • Employee onboarding

Certification

  • Licensed Esthetician - 1 year

Timeline

Food Server

TGI Fridays
07.2024 - 11.2024

Project Estimate Manager

Eastern Bridge Works
01.2022 - Current

Food Server

Red Lobster
09.2021 - 05.2024

Intern Director

Hackett Hill Day Camp
06.2018 - Current

Associate of Science - Liberal Arts

Dutchess Community College

Bachelor of Science - Nursing

Mount Saint Mary College

Esthetics -

Capri School of Esthetics