Results-driven professional with strong leadership skills in team management and staff training. Experienced in overseeing operations and ensuring high standards of service, committed to enhancing customer experiences and driving project success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Server
Red Lobster
09.2021 - 05.2024
Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized dining experiences.
Managed food and beverage orders efficiently, coordinating with kitchen staff to uphold quality standards.
Trained new servers on menu offerings, service protocols, and best practices for enhancing guest interactions.
Resolved customer complaints promptly
Intern Director
Hackett Hill Day Camp
06.2018 - Current
Oversaw daily operations, ensuring a safe and supportive environment for campers and staff.
Created and managed intern schedules and group lists.
Conducted exit interviews with departing interns to gather valuable feedback for program improvement.
Assisted in recruiting, hiring, and training of team members.
Reported issues to higher management with great detail.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Project Estimate Manager
Eastern Bridge Works
01.2022 - Current
Analyzed bridge projects to identify those requiring spray-applied waterproofing
Reviewing plans and specifications to determine the scope and material requirements
Compile and present key project details for internal estimating and coordinate with bridge contractors to obtain bid dates, schedules, and pricing information
Food Server
TGI Fridays
07.2024 - 11.2024
Maintained cleanliness and organization of dining area, adhering to health and safety regulations at all times.
Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Enhanced customer satisfaction by providing efficient and friendly food service.