Chris Mijares
Gresham,OR
Summary
Service Writer / Parts Counter-Person driven to exceed sales goals and build long-term relationships with customers. Creates a positive experience through high-quality customer care.
Overview
23
23
years of professional experience
Work History
Service Writer
The Truck Shop Portland
Portland, OR
09.2021 - 09.2024
- Courteously greeted customers and assisted with initiating service requests.
- Conferred with customers to understand service needs and write up accurate orders.
- Researched vehicle maintenance history to determine maintenance needs.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Observed and managed repair time to accelerate return of vehicle to customer.
- Entered mechanics' time into system, communicated completed work to customers and closed service work orders.
Service Writer / Parts Counter-Person
Oregon Auto Spring Service Inc.
Tualatin, OR
04.2014 - 01.2021
- Scheduling heavy and light duty suspension repair and upgrade projects, writing detailed work orders and processing invoices and payments
- Answering questions and offering advice on suspension repair, maintenance and upgrades
- Selling parts and accessories to over the counter / will-call customers, as well as over the phone
- Ordering and pulling parts for customers and repair jobs
- Loading and unloading freight trucks via forklift, and assisting with warehouse duties including shipping, receiving, will-call service and u-bolt manufacturing
Warehouse Employee
Tucker Rocky Distributing
Fairview, OR
04.2012 - 11.2013
- Pulled, packed and shipped parts orders
- Performed regular inventory cycle counts
- Unloaded, received and put away parts and accessories
Boat Repair Mid-Tech
Pro Marine Inc.
Aurora, OR
04.2007 - 01.2012
- Performed and assisted in the repair of motorboats. This included mechanical, fiberglass / gelcoat and trailer repairs
- Scheduled boat repair and seasonal maintenance projects, and was also responsible for boat storage and dock / moorage repair and maintenance
- Ordered, sold and pulled parts for customers as well as outsourced sublet work for projects like propeller repair, etc
- Scheduled and performed regular and emergency house, dock and river calls for a variety of customer issues
Stat Courier
Beaver Express Inc
Aloha , OR
09.2006 - 04.2007
- Completed local and regional small package and document deliveries per verbal and written directions
- Maintained thorough delivery and mileage records for billing and reimbursement purposes
- Utilized map books and telecommunication devices to navigate local areas
- Performed daily and monthly / mileage-based vehicle maintenance
Auto Collision Mid-Tech / Painters Helper
Various
Cathedral City, CA
02.2002 - 09.2006
- Performed and assisted with the repair of passenger cars and light-duty trucks in a collision repair shop. Tasks included disassembly and reassembly, metal, plastic, frame / chassis and mechanical repair
- Wrote and updated repair orders and supplements for insurance billing
- Ordered replacement parts and managed parts inventory, along with ordering miscellaneous hardware and shop supplies
Education
GED -
Mt. Hood Community College
Gresham, OR1995
Skills
- Service writing and scheduling
- Parts sales and purchasing / ordering
- Parts counter and will-call customer service
- Shipping, receiving and forklift operation
- Delegating tasks to shop and warehouse personnel
- Opening / closing office and shop
- Problem solving and diagnostics
- Building and maintaining customer and vendor relations
- Operating a variety of office equipment and business software
Affiliations
- Listening to, appreciating and creating music
- Hiking, bicycling and being outdoors
- Enjoying movies / cinema
Timeline
Service Writer
The Truck Shop Portland
09.2021 - 09.2024
Service Writer / Parts Counter-Person
Oregon Auto Spring Service Inc.
04.2014 - 01.2021
Warehouse Employee
Tucker Rocky Distributing
04.2012 - 11.2013
Boat Repair Mid-Tech
Pro Marine Inc.
04.2007 - 01.2012
Stat Courier
Beaver Express Inc
09.2006 - 04.2007
Auto Collision Mid-Tech / Painters Helper
Various
02.2002 - 09.2006
GED -
Mt. Hood Community College
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