Chris Moyer
West Jefferson,Ohio
Summary
Performance-driven individual with extensive past experience in customer service that delivers results and smiles. Goal oriented and trustworthy team member who is ready to learn and raise bars.
Developed leadership and strategic planning skills in fast-paced environment, focusing on operational efficiency and team performance. Excels at identifying opportunities for process improvement and fostering collaborative work cultures. Seeking to transition into new field, leveraging expertise in team management and process optimization.
Overview
3
3
years of professional experience
Work History
Area Manager
Amazon
01.2024 - Current
- In 4 months, increased rates on the shift by 34 UPH full day average
- Lead safety actions in the building leading to a reduced injury’s by 12 per day
- Managed/led 100-160 associates creating a positive environment of trust, hardworking, team building
- Enforced standard work and policy in the building improving overall performance, quality and safety
- Created new performance goals for accurate planning to align to the customer demand to ensure accuracy and quality service delivery
- Increased connection score by 55% through engagement leading to our shift being top ranked in chuting. Held a 93% leadership behavior index for 4 months
Outbound Centralized Team Lead LVL-4
AMAZON.COM
07.2022 - 01.2023
- Trusted with most challenging Amazon sites based on ability to drive performance through DoD data analytics and partnership achieving on average 3% improvement to TPH for DTW1, PCW1 and DET3
- Partnered with FC’s Senior Operations Team in order to identify RCA, mitigation of Customer Promise misses and Performance/Staffing barriers on EWR4/SYR1/JFK8 driving > 90% HC/Rate Accuracy
- Designed new Flow Lead Evaluation for team consisting in daily feedback providing strengths/opportunities for each execution category
- Took ownership of bottom performing leads and developed weekly strategy plans outlining Barriers and Opportunities, creating Task to Complete and setting the expectations for the role driving FL Evaluations from to 60% to 97% within a 3-month period
- Led 42 Amazon sites to ship 100% customer promise for 2 straight months
Education
High School -
Sheridan High School
Thornville, OH01.2018
Skills
- Leadership Development
- Team Building
- Time-management
- Multitasking
- Communication skills (written and verbal)
- Merchandising
- Microsoft
- InControlWare for Amazon warehouses
- Amazon programs and software
- Word document
- Powerpoint
- Analytical skills
- Critical thinking
- Customer service
- Driving Business Growth
- Relationship Development
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
Timeline
Area Manager
Amazon
01.2024 - Current
Outbound Centralized Team Lead LVL-4
AMAZON.COM
07.2022 - 01.2023
High School -
Sheridan High School
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