Chris Naylor
Waynesburg,PA
Summary
Reliable employee well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
10
10
years of professional experience
Work History
Night Auditor
Concord Hotels
12.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Night Auditor
Vansh Inc.
07.2015 - 04.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Monitored set-up and maintained continental breakfast bar
Senior Game Advisor
GameStop Trinity Point
11.2013 - 07.2015
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Looked for ways to improve customer experience, sales and store operation.
- Maintained clean and orderly store throughout work shift.
Senior Game Advisor
Gamestop Ohio Valley Mall
07.2013 - 11.2013
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Maintained clean and orderly store throughout work shift.
Education
High School Diploma -
West Greene High School
Waynesburg, PA06.1993
No Degree - Culinary Arts/Hotel And Restaurant Management
Pennsylvania Culinary
Pittsburgh, PASkills
- Mentoring
- Conflict Documentation
- Expense Tracking
- Time Management
- Office Supervision
- Performance Tracking
- Accounting Processes
- Bookkeeping
- Punctual and Dependable
- Report Generation
Timeline
Night Auditor
Concord Hotels
12.2021 - Current
Night Auditor
Vansh Inc.
07.2015 - 04.2020
Senior Game Advisor
GameStop Trinity Point
11.2013 - 07.2015
Senior Game Advisor
Gamestop Ohio Valley Mall
07.2013 - 11.2013
High School Diploma -
West Greene High School
No Degree - Culinary Arts/Hotel And Restaurant Management
Pennsylvania Culinary
Similar Profiles
Miguel A. FloresMiguel A. Flores
Task Force Manager at concord hotelsTask Force Manager at concord hotels
Elijah HendersonElijah Henderson
Hotel Front Desk Clerk at Concord HotelsHotel Front Desk Clerk at Concord Hotels
NANCY MSHEIKNANCY MSHEIK
Assistant Director of Rooms at Concord HotelsAssistant Director of Rooms at Concord Hotels
Kaylah GarlandKaylah Garland
Undergraduate Library Assistant at Waynesburg UniversityUndergraduate Library Assistant at Waynesburg University
Rachel DavisRachel Davis
Neurodiverse Student Skills Summer Camp at Waynesburg UniversityNeurodiverse Student Skills Summer Camp at Waynesburg University