CHRIS ORTIZ
Summary
Professional sales manager with 15+ years in retail sales with a strong track record in driving online sales growth. Skilled in digital marketing, customer relationship management, and strategic planning. Known for fostering team collaboration and adaptability in dynamic environments. Demonstrates relentless focus on achieving results and delivering impactful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
INTERNET SALES MANAGER
Avalanche Harley Davidson
04.2024 - 10.2024
- Led internet sales team, driving revenue growth through strategic digital marketing initiatives and streamlined online purchasing processes
- Implemented cutting-edge e-commerce solutions, enhancing customer experience and boosting online conversion rates for Harley Davidson products
- Fostered strong relationships with cross-functional teams to align digital sales strategies with overall business objectives and brand identity
- Leveraged data analytics to optimize online sales funnel, identify market trends, and inform targeted marketing campaigns for motorcycle enthusiasts
- Spearheaded digital transformation initiatives, positioning Avalanche Harley Davidson as a leader in online motorcycle retail and customer engagement
LOAN SPECIALIST
AUTOPAY
05.2023 - 12.2023
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
RELATIONSHIP MANAGER
Heartland Payment Systems
12.2022 - 04.2023
- Managed client relationships, optimized payment solutions, and drove revenue growth
- Exceeded targets, fostering long-term partnerships and client satisfaction
- Cultivated strong client relationships, addressing complex payment needs
- Collaborated across teams to deliver tailored solutions, enhancing client retention
- Pioneered innovative payment strategies, streamlining processes for clients
- Identified opportunities for improvement, implementing creative solutions to boost efficiency
- Analyzed client payment data, providing insights to optimize financial operations
- Leveraged analytics to identify trends, recommending strategic improvements
LOAN OFFICER
Caribou Financial
06.2021 - 08.2022
- Developed and maintained relationships with potential customers to increase loan business
- Reviewed credit histories, income statements, and other financial information of loan applicants
- Counseled clients on debt management and repayment plans
- Analyzed financial data to determine the feasibility of granting loans
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
INTERNET SALES MANAGER/SALES CONSULTANT
Larry H Miller
07.2019 - 05.2021
- Led daily operations of internet sales, boosting efficiency and team collaboration
- Trained new hires and conducted sales meetings, enhancing team performance and cohesion
- Compiled reports for managers, aiding strategic decisions with precise data analysis
- Executed business plans, providing insights for future improvements to regional managers
- Increased internet sales volume by analyzing customer behavior and trends
- Analyzed competitor strategies to enhance market positioning and drive growth
- Led onboarding for new hires, improving team integration and productivity
- Compiled detailed reports for management, aiding strategic decision-making
- Built customer relationships, boosting brand visibility and client retention
- Managed customer databases, optimizing lead tracking and conversion
BUSINESS DEVELOPMENT MANAGER
Holman Automotive Group
07.2016 - 06.2019
- Develop loan documents, ensuring compliance and improving efficiency
- Conduct credit checks, verify eligibility, and reduce loan default risks
- Review financial records to assess repayment ability and support decisions
- Monitor interest rates and trends to optimize loan approval strategies
Education
Associate of Arts - Communications
Metropolitan State University of Denver
Denver, CO05-1995
Skills
- Database Management
- Business Management
- Client Retention
- Relationship Management
- Loan Processing
- Sales Expertise
- Credit Analysis
- Team leadership qualities
- Business Development
- Online sales techniques
Certification
- Integrative Nutrition Health Coach
Timeline
INTERNET SALES MANAGER
Avalanche Harley Davidson
04.2024 - 10.2024
LOAN SPECIALIST
AUTOPAY
05.2023 - 12.2023
RELATIONSHIP MANAGER
Heartland Payment Systems
12.2022 - 04.2023
LOAN OFFICER
Caribou Financial
06.2021 - 08.2022
INTERNET SALES MANAGER/SALES CONSULTANT
Larry H Miller
07.2019 - 05.2021
BUSINESS DEVELOPMENT MANAGER
Holman Automotive Group
07.2016 - 06.2019
Associate of Arts - Communications
Metropolitan State University of Denver
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